Product Quality Manager - Iphone

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Join the dynamic Product Operations team. In this highly visible role, you will lead the Operations technical team during the next generation product’s development and high volume production. As the technical lead for a product line, you will partner closely with multiple multi-functional teams during all phases of development to enable the product success.

Key Qualifications

5+ years of industry experience in one or more of the following disciplines: New Product Introduction / Design Engineering / Manufacturing Operations / Quality
Experience partnering with off-shore manufacturers, high volume production and traveling to manufacturing sites
Direct experience partnering with functional engineering teams (ME, EE, TE, DFX or other)
Exceptional ability to build relationships; clear, consistent communication; data-driven and results- oriented; enthusiastic and motivated
Obsessively passionate and inquisitive, seeking to pursue everyday problems in innovative ways
Laser-focused on the smallest details and able to use data forensics to solve complex manufacturing assembly quality issues

Description

To be a successful team member within Product Operations you will partner with the Operations technical team (DFx, DFm, Test, SQE, PQE and others) during product development and high volume production. As a technical advisor for the product line, you will partner closely with Engineering throughout the lifecycle of development to enable operational success through to mass production.
RESPONSIBILITIES:
- Ensure operational technical readiness for all phases of the introduction cycle, including driving contract manufacturer preparation for pre-production builds

- Own and drive key operational metrics including yield and UPH to ensure complete ramp readiness

- Drive process development, documentation, optimization and validation, including all equipment requirement plans

- Develop and implement new technologies to enhance production quality, capacity and efficiency

- Provide regular VP level communication of technical health of program.

- Generate Product Quality Plan (PQP)

- Monitor Outgoing Quality Control (OQC) and Customer Audit (CA) processes at OEM sites

- Handle and triage quality critical issues

- Drive ongoing product improvements with OEM partners

- Support AppleCare Service & Engineering on specific requests

- Conduct periodic reviews of Field/Factory Quality Data with OEM partners

- Leads Weekly Quality Improvement Forums

- Generate monthly Product Health summary

- Support and attend new product development builds as required

Education & Experience

BS in Mechanical, Electrical, Materials Science or Industrial Engineering (MS/MBA preferred) or equivalent

Additional Requirements

- Excellent written and verbal communication skills in English. Mandarin language skills are a plus but not required
- Finance/business acumen (understand cost drivers and ability to derive costs associated with managing quality)
- Reliability methods and quality sampling methodologies
- Third party production quality & process management experience
- Experience working with customers 
- Project management experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,500 and $208,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Role Number: 200482884