Consultant, It Operations (Contract)

• Roles and Responsibilities of the Position:

• Diagnose the cause of technical problems in a complex environment and provide effective solutions quickly.
• Setup new laptops, phones and other IT equipment
• Train helpdesk team, end users and IT staff on IT systems and procedure
• Gain and maintain expertise in all company and locally used IT systems and procedures.
• Coordinate all local IT operations including new user onboarding, terminations, PC upgrades and network maintenance.
• Provide ongoing and weekly updates on all tasks, projects and support issues to Senior Management within IT as needed.
• Partner with other IT Operations team members on joint projects and tasks

Required Qualifications and Preferred Background:

• Excellent written and verbal communicator.
• Ability to multi-task and shift priorities rapidly to meet tight deadlines.
• Demonstrated ability to work well with other accomplished professionals within and across functions/teams. Willing collaborator.
• Experience working in Life Sciences preferred.
• At least 3 years’ experience working in a NOC, helpdesk team or onsite IT support.
• Proficient in Microsoft Office suite and applications.
• Either a BS degree in relevant discipline (Software Engineering, Computer Engineering, etc.) or at least 1 major industry certification (Microsoft, A+, Network+, Cisco etc.)
• Required:
• AS/BS degree strongly preferred.
• Strong written and oral communication skills.