Product Manager - Ecommerce

TITLE: Product Manager - eCommerce

POSITION TYPE: Full Time (W2)

LOCATION: Mountain View, CA

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of technical revolution. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. we're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for:

We are looking for a Product Manager - eCommerce who will be responsible for working with some of the smartest people on the planet in defining and launching great products. You will need to have an extremely customer centric mind-set, strong analytical mind, with appetite for innovation, data-centric and can-do attitude. You will be working closely with Supply Chain and Customer Service Operations team, responsible for overall product initiatives and building tools for operational excellence in demand planning and forecasting, customer connections, My orders, self-service and chatbots.

Role and Responsibilities:

• Analyze content performance with an attention to improving content sales and features.
• Write product specifications and worked with UX designers to build the Mocks related to the UI/UX enhancement across the HE PDPs.
• Review detailed product development, marketing documents and media materials as needed.
• Monitored and measured launched products and feed learnings back into product development process.
• Work collaboratively & support the launch of the multiple projects/products launching on the same day.
• Lead a team of designers, engineers, data scientists, marketers to launch new features, iterate improvements and streamline the operational process.
• Assist, manage and execute daily, weekly and out of band feature release schedules, roadmaps, requirements and plans.
• Drive site improvements to completion by coordinating with project managers, web developers, designers, marketers, and other merchandisers.
• Work with management and other key contributors and stakeholders to evaluate and prioritize opportunities and develop a proper product strategy.
• Drive site improvements to completion by coordinating with project managers, web developers, designers, marketers, and other merchandisers.
• Define and deliver innovative and intuitive experiences across multiple promotions, using the best design thinking principles and incorporating the creative technological solution.
• Plan, organize, and prioritize multiple assignments and projects.
• Run analytical reports on new and existing features and campaign performance.
• Make thoughtful decisions on the fly, constantly clearing roadblocks to get the product live.
• Work closely with cross functional business, category management, site-merchandising, marketing, customer service and product/engineering team to execute promotional campaigns and new feature development.
• Coordinate with internal groups and HQ to coordinate application, promotions and feature changes.
• Work closely with Front-end and Mobile App product Managers to build longer term roadmap based on key learnings on promotions and other consumer-facing operations.
• Manage day to day operational development activities for the Home Electronics eCommerce platform (Agile development) in JIRA and ensure timely delivery.

Required Experience and Education:

• 3+ years of experience delivering highly successful and innovative consumer Internet products.
• Experience of UI/UX is a plus.
• Having prior experience on the consumer electronics eCommerce space is a huge plus, especially in the supply chain management, order management and customer service operations space.

Necessary Skills and Attributes:

• Develop and maintain excellent working relationships with all assigned levels within and outside the company.
• Stellar design instincts and product taste.
• Ability to work in a fast-paced environment.
• A “leader” personality - biased toward action, great collaborator and master disambiguate/simplifier - constantly pushing toward clarity and delivery.
• A high bar across the board - from your own contributions to the people you work with to the products you work on.
• Detail-oriented with strong organization skills.
• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• A never-ending desire to learn and grow.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
• Limited supervision and the exercise of discretion.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Long-Term Disability
• Short-Term Disability
• 401(k)
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• Medical Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Dental Plans

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.