It Systems & Salesforce Engineer

Nomadix® Inc. is excited to announce its search for a IT Systems & SalesForce Engineer, reporting to the Global Head of IT

We have been serving the hotel technology market for over 25 years and have a global reputation for delivering powerful and personalized connectivity and digital engagement solutions designed with real people in mind. In addition to Hospitality, we also offer managed Wi-Fi services to multi-tenant/multi-dwelling properties and are moving into adjacent markets.

Main purpose: Support and delivery of IT & Business Systems services for Nomadix. Working as part of the team to provide hands-on technical support to a varied community of users at all levels. Supporting all employee facing systems, employee on-/off-boarding, corporate network/VPN, telephony, and desktop / laptop clients, applications, and servers.

Working with our administrator to assist, support & maintain our SalesForce platform and integrated applications and backup solution.

Key responsibilities and accountabilities:

Desktop, Applications, Server & Infrastructure

• Onboard and offboard employee accounts following applicable ISMS processes
• Installation & support of key applications and analytics software (bespoke, cloud and hosted)
• Support of IT services as they move into the cloud
• Provide support to our office staff (working remotely)
• Supporting Google Workspace & O365 applications, MDM, Confluence and Egnyte
• Linux and Windows Server administration & maintenance
• Ensure infrastructure and data integrity of the systems are always maintained through regular housekeeping
• Client AV-malware configuration, support, and removal of infected items
• Complete audits that support our organization's security policies / procedures
• Strong user support for desktop/ laptop clients (MAC, Windows and Linux operating systems)
• Support for various mobile devices and applications including Apple & Android

SalesForce Support and Administration:

• Data management – improve data quality, implement rules and automation as needed.
• Experience with basic triggers, Apex code and scripting languages ie Python, Ruby
• All aspects of user and license management including new user setup / deactivation, roles, profiles, permissions, public groups, sharing rules
• User training and creating training materials
• SalesForce configuration changes including (not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reporting
• Managing SalesForce Platform backups using OwnBackup data backup and recovery software.
• Supporting native SalesForce applications ie ServiceMax / AccountingSeed etc
• Identify and gather requirements from users and stakeholders

Documentation:

• Provide and maintain technical documentation & guidelines to support the company’s policies, procedures, infrastructure, servers, applications including problem solving tasks and techniques

Information technology

• Coordinate and maintain CR’s, patching and compliance of laptops and IT systems
• Manage and complete audits that support our organizations security controls
• Maintain confidentiality and adhere to company security processes and procedures
• Ensure that external and internal IT procedures and policies are met
• Manage privileged access to IT systems and maintain details in a password vault
• Manage and protect certificates, merchant codes and other important assets

General

• This person is encouraged and expected to develop their skills and knowledge
• Sound knowledge of infrastructure technologies, networking, and IP Phone concepts
• Ability to take on several jobs at the same time.

Additional Desirable Attributes For This Role

• An energetic, positive, and professional attitude with attention to detail
• Strong customer service and problem solving skills
• Ability to work independently with minimal supervision
• Experience working in an IT and SalesForce support / administrator role

Requirements

• Experience and knowledge of Apple Mac, Windows & Linux operating systems and applications
• Skilled in infrastructure, server, desktop hardware & application configuration, troubleshooting
• Minimum of 3 years supporting and administering SalesForce including experience with basic triggers, Apex code and scripting languages.
• Minimum of 5 years’ experience in an IT technical support position.

Benefits

• Additional Voluntary Life insurance available
• FSA and HSA
• 401K
• Employer Paid Life Insurance and AD&D
• Generous Paid Time Off Program
• Medical, Dental and Vision options