It Help Desk Support Specialist

Prototype:IT is seeking IT Help Desk Support Specialists who are problem-solvers with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.

**This position is not currently accepting relocation candidates**

Requirements:

· Minimum of 2 years’ experience in a technical support role.

· A degree in Information Technology, Computer Science, or equivalent experience.

· Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.

· Excellent communication skills, both written and verbal.

· Ability to work effectively with users at all levels of the organization.

· Strong problem-solving skills and ability to think creatively to find solutions.

· Ability to work independently and as part of a team.

· IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.

Essential Duties & Functions:

· Provide remote technical assistance to clients who are experiencing software or hardware issues.

· Respond to IT-related incidents and requests in a timely and efficient manner.

· Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.

· Escalate complex technical issues to appropriate IT staff as needed.

· Assist with installing and configuring software and hardware for employees.

· Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.

· Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.

· Contribute to the development and maintenance of IT documentation and procedures.

· Keep up-to-date with emerging trends and technologies in IT support.

· Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.

· Maintain compliance with Prototype:IT standards, including regular attendance, grooming, and security guidelines.

About Prototype:IT:

Prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX. Founded in 2005, Prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.

Why Prototype:IT?

At Prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we how we “CHALK IT Up” on our Facebook page @ https://www.facebook.com/prototypeit/

Talk about awesome "Perks" check it out. Go to www.prototypeit.net/perks

Go to www.prototypeit.net/careers to submit a resume

Job Type: Full-time

Pay: $19.23 - $24.04 per hour

Benefits:

• Life insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Health savings account
• Paid time off
• Dental insurance
• Health insurance

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Lewisville, TX 75057