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Intern - It/Help Desk

Company

Capital Metro
Address , Austin, Tx
Employment type PART_TIME
Salary
Expires 2023-10-05
Posted at 8 months ago
Job Description

WHO WE'RE LOOKING FOR

The Intern, Help desk position reports directly to the Manager, Service Delivery. This position will perform professional support work in the Information Technology Department and will work with the Help Desk team in configuring, deploying and retiring desktops/laptops.


WHAT YOU BRING
  • Must be currently enrolled in a degree program at a college or university
  • High school diploma or equivalent
  • Enrollment in an information technology degree program is preferred.
Knowledge, Skills and Abilities:
  • Knowledge of Microsoft Windows architecture, of customer service and working team concepts.
  • Good oral and written communication skills and ability to establish and maintain effective working relationships.
  • Ability to coordinate several diverse job requirements and projects.
  • Desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and management; Internet technologies and products.
  • Ability to lift and carry 70 lbs. with assistance.
  • Proficient in Microsoft Office Suite

WHAT YOU BRING
  • Must be currently enrolled in a degree program at a college or university
  • Enrollment in an information technology degree program is preferred.
  • High school diploma or equivalent
Knowledge, Skills and Abilities:
  • Knowledge of Microsoft Windows architecture, of customer service and working team concepts.
  • Proficient in Microsoft Office Suite
  • Ability to coordinate several diverse job requirements and projects.
  • Ability to lift and carry 70 lbs. with assistance.
  • Desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and management; Internet technologies and products.
  • Good oral and written communication skills and ability to establish and maintain effective working relationships.

WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
  • Organizes PC Stock room
  • Delivers, tags, and assists in the configuration of end-user PC desktop hardware, software and peripheral equipment.
  • Customer Service
  • Perform other duties as required and/or assigned.
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
  • Identifies, diagnoses and resolves Level I problems for users of personal computer software and hardware, agency network, the internet and new computer technology in a call center environment and communicates solutions to end users
  • Executes PC retirement process for End-of-Life computer equipment

WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
  • Perform other duties as required and/or assigned.
  • Customer Service
  • Organizes PC Stock room
  • Executes PC retirement process for End-of-Life computer equipment
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
  • Identifies, diagnoses and resolves Level I problems for users of personal computer software and hardware, agency network, the internet and new computer technology in a call center environment and communicates solutions to end users
  • Delivers, tags, and assists in the configuration of end-user PC desktop hardware, software and peripheral equipment.