It Analyst - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an IT Analyst – Remote! Join us and support CSAA IG in achieving our goals.

Your Role: The IT Analyst Creates, modifies and maintains functional and non-functional requirements for system enhancements, upgrades and new functionality. (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate but are not part of the actual business function(s) performed by the application). Creates process and system workflows and facilitates working sessions with stakeholders for validation. Partners with and provides support to stakeholders and Agile Scrum team throughout the SDLC in understanding and clarifying the requirements under examination.

Your Work:

• Maintains documentation for new and existing applications.
• Facilitates requirements sessions and walk-throughs.
• Build relationships and act as the single point of contact for stakeholder teams in delivering automation solutions that exceed their expectations.
• Perform as a Product Owner in defining and facilitating Scrum Team activities to deliver Hyperautomation solutions in a SAFe model.
• Involved in the multiple phases of a systems life cycle for small to moderate sized projects or pieces of larger projects.
• Aligns moderately complex solutions with business and IT strategies.
• Liaise with stakeholders to drive testing and operational adoption.
• Ensures clarity and inclusion of appropriate details in the same.
• Documents functional and non-functional requirements.
• Works closely with stakeholders to understand business requirements that drive the analysis and design of quality technical solutions.
• Partners with stakeholders to maintain focus and understanding throughout the project lifecycle.

Required Experience, Education and Skills

• Ability to translate business requirements into nonfunctional requirements.
• Strong documentation, facilitation, and communication skills.
• Business process understanding and documentation acumen
• 3 - 5 years System documentation experience and/or technical writing.
• Solid understanding of development, quality assurance and integration methodologies.
• Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience.

What would make us excited about you?

• Proven track record partnering with internal stakeholders to define strategies and roadmaps, dependencies, and releases.
• Familiarity with Agile methodology. (Preferred)
• Six Sigma experience a plus.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.
• Excellent critical thinking and problem-solving acumen
• Experience using Atlassian JIRA or equivalent to document requirements and manage backlogs.
• Excellent facilitation, communication, and presentation skills
• Team- and Customer-first mentality
• (Use as needed) Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Ability to trace given transactions through a moderate to complex system and document how systems and overlapping processes interact.
• Ability to lead cross-functional teams to successful outcomes.
• Experience facilitating productive sprint planning and backlog grooming sessions with delivery teams.
• Ability to trace given transactions through a moderate to complex system and document how systems and overlapping processes interact.
• Experience in creating a positive culture where people are treated with kindness, respect, and appreciation.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Excellent process documentation and analysis skills
• Demonstrates curiosity and empathy and asks probing questions that help uncover customer needs.
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• COMMIT to being there for our customers and employees.
• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $73,170 – $81,300. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $65,880-$97,500. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii, Alaska and California. California exception does not apply to existing CA employees.

Must have authorization to work indefinitely in the US.

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