Human Resources Account Manager

Job Type

Full-time

Description

Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview

The Human Resources Account Manager services our emerging market clients (small to mid-size). This position is responsible for providing HR best practice guidance, producing compliant employee handbooks, and job descriptions and introducing new products/services to the client that may help with the management of the employee life cycle. In addition, the team may make recommendations to clients regarding compensation, employee relations, recruitment, training and development, and information systems.

Reports to: Lead HR Edge, Client Services

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promote Paylocity products and services to fulfill ongoing client requests.
• Understand complex ideas in HR but have the ability to simplify and explain problems and solutions in terms everyone can understand.
• Serve as an external consultant by analyzing a company’s current HR programs and recommending solutions.
• Inform and educate clients about Human Resources policies, procedures, performance management, recruitment, and employee relations issues.
• Create, review or revise handbooks, policies, and job descriptions utilizing the resources provided.
• Maintain knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.
• Ensuring HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations.
• Acts as liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products.
• Provide ongoing client support with the use of diagnostic skills to identify root cause of client issues, develop solutions and recommend appropriate action to prevent recurrence of problem.
• Respond timely and accurately to client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone and email systems.
• Build strong client relationships and provide quality service in an effort to retain client base.

Required

• Advanced problem-solving and analytical skills
• Strong time-management skills
• High School Diploma or GED
• Excellent consultative, communication, and relationship building skills
• Proficiency with Microsoft Office Programs

Preferred

• 1-3 years general HR experience in a role similar to an HR assistant, HR coordinator, and/or HR admin strongly preferred
• Bachelor’s degree focused on Human Resources or Business Administration/Management
• PHR or SHRM-CP certification
• Experience in Shared Services call center environment