Hr Support Systems Specialist - Case Management

The Human Resources team is searching for ambitious personnel to join their everyday mission to discover, hire, and retain great talent. These personnel are the conduit for positive employee relations, performance management, and focal point for benefits/compensation. You would be instrumental in achieving Smithfield’s goal to become the #1 consumer packaged goods company in the world!

This role reports directly to the Director of HR Service Delivery. This role will have primary responsibility for design and configuration of the Zendesk case management tool and the Tier 0 knowledgebase tool to support our HR service delivery teams and processes. Ongoing, this role will create and distribute reports to monitor usage, ticket flow, service level and productivity. This role will proactively look for improvements to utilize this and other new or existing tools to provide excellent service. Incumbent should have a drive for efficiency and process improvement. Will provide training on use of the case management system.

$50,000 - $82,500

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

To learn more about Smithfield’s benefits, visit smithfieldfoods.com/careerbenefits.

Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. With more than 60,000 jobs globally, we are dedicated to producing "Good food. Responsibly®" and serve as one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including our industry-leading commitments to become carbon negative in our U.S. company-owned operations and reduce GHG emissions 30 percent across our entire U.S. value chain by 2030. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others. For more information, visit www.smithfieldfoods.com, and connect with us on Facebook, Twitter, LinkedIn and Instagram.

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.