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Management Information Systems Specialist
Company | NCMS – National Center for Manufacturing Sciences |
Address | Ann Arbor, MI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations,Manufacturing |
Expires | 2023-09-27 |
Posted at | 8 months ago |
Who we are:
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
This hybrid role will have 3 days at the office in Ann Arbor, Michigan and 2 remote days.
Job Purpose:
The Management Information Systems Specialist responds to support requests from NCMS staff. Support activities include IT hardware, software, and end-user training. Excellent communication and the ability to multitask and prioritize tasks are essential skills.
Primary Responsibilities:
- Maintain wired and wireless network devices, including routers, firewalls and switches.
- Install, configure, and troubleshoot workstations, and peripherals. The Support Technician will ensure compliance with all software license agreements made between NCMS and other vendors for infrastructure use.
- Install and configure Windows operating systems and applications. Troubleshoot configuration problems.
- Respond to e-mail and telephone requests for computer hardware and software support.
- Perform preventive maintenance on laptops, desktops, servers, printers, mobile devices, and miscellaneous peripheral devices.
- Receive, store, log, and track hardware and software inventory.
Requirements:
- Convey a positive and professional image that will reflect favorably on both the company and the Management Information Systems Department.
- Excellent communication skills are essential.
- Minimum of 1 year of hardware and software diagnostic experience, configuring TCP/IP and using Internet protocols.
- Active Directory and Group Policy administrative experience desired.
- Thorough knowledge of network fundamentals & components (LAN/WAN, routers, hubs, etc.)
- Must be fully vaccinated against COVID-19 unless legally exempt.
- Proactive, self-driven, and able to resolve problems with minimal direction and oversight.
- Must be a citizen of the United States.
- Extensive knowledge of Microsoft Office suite.
- Thorough knowledge of PC and server hardware.
- Must have or be eligible to obtain a government security clearance.
- A+, Cisco or Microsoft certification strongly desired.
- Basic understanding of network protocols (TCP/IP, 802.11, HTTP, FTP, etc.)
- Experience with Windows 10/11 and Microsoft 365 (formerly Office 365) suite applications.
- Ability to transport heavy boxes (up to 80 lbs.) of equipment and software.
- Strong ability to multi-task, organize and prioritize workload in a fast-paced environment.
- Experience with NIST 800-171 compliance desired.
- Prior help desk experience is highly desired.
Position Summary:
Please send cover letter and resume in PDF format only by email to [email protected]
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