Documentation Specialist Intermediate (Case Management)

Description:

Vistra is seeking an experienced Documentation Specialist to support the Department of Transportation's (DOT) Office of Railroad Safety (RRS). This position supports RRS Business Operations by providing full-time FOIA and Safety Waiver Board support.

Requirements:

DUTIES AND RESPONSIBILITIES:

• Receives incoming requests, uploads requests into the tracking system(s), and tracks to resolution.
• Serves as a case management documentation specialist to assist with managing FOIA requests and with waivers submitted to the RRS Safety Waiver Board.
• Collects and organizes documents, emails, and other relevant documents for assigned requests and assists in the preparation of those documents to share with outside entities.
• Formats, compiles, redacts personal identifying information (PII) and creates inventory lists.
• Prepares FOIA documents for uploading to the public docket.
• Maintains all FOIA request records in required formats under guidelines of National Archives and Records Administration and other applicable Federal statutes, including paper and electronic versions.
• Coordinates requests with RRS senior management, staff directors, subject matter experts, other RRS staff, and external entities (including FRA Office of Chief Counsel and the Office of the Administrator), as appropriate, to prepare for resolution.

QUALIFICATIONS:

• Previous experience with DOT is preferred, but not required.
• Experience with Microsoft Dynamics 365.
• Four years of experience.
• Bachelor’s degree in English or related field.
• Previous experience working in correspondence and document management systems, with specific emphasis on FOIA and other case management actions.
• Proficient with Microsoft Office products including Word, PowerPoint, and Excel.