Hr Coordinator - Midway North America

Merlin Entertainments North America Hub, 8529, South Park Circle, Suite 200

Orlando, Florida, 32819

United States

Scope of Job:

Our HR Coordinators are responsible for a variety of administrative support tasks for the People HUB shared service offices and primarily ensuring a smooth candidate journey for new hires across all of North America. This role is equal parts data integrity, process optimization, and customer service. Compensation for this opportunity starts at $20/hour.

Main Responsibilities:

• Coordinating all aspects of pre-employment within established Service Level Agreements (SLAs), including offer letters, background checks, drug screens, employment authorizations and orientations.
• Provide administrative support to the People HUB Director and Heads of HR Operations, Talent Acquisitions & Total Rewards.
• Become a super-user of company Applicant Tracking System (ATS).
• Maintains integrity and confidentiality of human resource files and records as this role will be regularly exposed to highly confidential information.
• Cultivate strong collaboration with talent acquisitions, site administrative support, peers and colleagues to contribute valuable recommendations based on learnings, company practices and new developments. Deliver training and insights on an as-needed basis.
• Provide an excellent onboarding experience for new hires, rehires and internal movements.
• Manage a high volume correspondence (emails, chat, phone) across all levels of the organization with the highest degree of integrity, accuracy, tact and empathy.
• Ability to educate others through best practice sharing and recommendations, as well as identifying and triaging potential errors.
• Proactively provide recommendations for continuous improvements and processing efficiencies.
• Performs other duties as assigned.
• Implement employee engagement initiatives and celebrations, including Diversity & Inclusion, recognition, team building and other opportunities identified.
• Maintain internal trackers and onboarding rosters and constant communication to ensure smooth hiring process.

Background and Experience:

• Flexible, accountable, collaborative, team player, adaptable nature
• A fundamental understanding of HR policies, practices, payroll and benefits
• Proficiency in MS Office products required
• Strong attention to detail
• Excellent written and verbal communication skills
• 2-3 years experience of working in a high volume, fast paced HR environment
• Excellent problem-solving abilities
• Fantastic interpersonal skills – listening, empathy, assurance, confidence
• Experience with HRIS and ATS strongly preferred

Education:

High school graduate or General Education Degree (or equivalent education and experience) is required.

Associate degree in Business Administration, Business Management, HR, Finance, Legal preferred.

Physical Demands:

Ability to sit and stand for extended periods of time

Ability to push, pull and lift up to 25 lbs

Work Environment:

Ability to concentrate and analyze with distractions

Occasional travel to participate in events and activities at on-site or off-site locations

Other Job Requirements:

Attendance and punctuality are mandatory functions of this job

Flexibility to work onsite and cover operational hours (8a to 8p ET) on occasion, during peak seasons

Reliable transportation to accommodate events and activities at on-site or off-site locations.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability , please contact our friendly team to have a discussion. You can get in contact at [email protected].