Help Desk Representative Jobs

Duties/Responsibilities:

• Provides a resource to internal staff members for resolving escalated client issues.
• Manages HL7 (Health Level 7) implementation projects, timelines and associated tasks and resources.
• Performs QA Testing including Software Bugs, User Stories, Regression and Release Testing.
• Manage responses to vendor IT security questionnaires.
• Contributes to technical knowledge base, as well as software, interface, and technical documentation.
• Performs HL7 Corepoint CareAgent installations on client servers; maintains and tracks licenses.
• Provide backup to IT Manager for internal hardware and software support for PCs, laptops and office equipment.
• Provides application training for all company software as needed
• Document and manage customer complaints and inquiries per Quality Management System processes and procedures.

Skills/Qualifications:

• Strong leadership, team player and proven customer facing skill and experience.
• Strong verbal and written communication skills.
• Analytic and detail-oriented, with in-depth technical knowledge and problem solving skills.

Education and Experience:

• Working directly with clients and key accounts relative to effective technical problem resolution, product support and testing, HL7 project implementation, documentation and technical training.
• A Bachelor’s Degree in Business or in a technical discipline or equivalent experience
• Minimum 5 years of experience in managing the Technical, Product, Customer and/or Sales Support functions, preferably from an equivalent or similar industry.

Pay range:

· $20/Hr