Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Remote Front Desk Receptionist- Remote Remote
Recruited by New Style Brander, 8 months ago Address United States
Part-Time It Help Desk Specialist - Remote ($19.52 / Hour)
Recruited by Talentify.io 8 months ago Address United States
Service Desk Technician - (Remote)
Recruited by Netsmart 8 months ago Address United States
Help Desk Specialist (Remote In Us)
Recruited by Talentify.io 8 months ago Address United States
Desk Receptionist(Remote) Jobs
Recruited by MatrixReal Estate 8 months ago Address United States
Help Desk Specialist (Ft)
Recruited by Optus 8 months ago Address Jonesboro, AR, United States
Help Desk Analyst - Remote ($20.00 - $26.76 / Hour)
Recruited by Talentify.io 8 months ago Address United States
Junior Systems Administrator/Help Desk (W2 Only)
Recruited by InSource, Inc 8 months ago Address United States
Remote Help Desk Technician ($18.50 / Hour)
Recruited by Talentify.io 8 months ago Address United States
Part-Time It Help Desk Specialist - Remote ($19.00 / Hour)
Recruited by Talentify.io 9 months ago Address United States
It Help Desk Specialist (Full-Time / Remote)
Recruited by Converge Technology Solutions Corp. 9 months ago Address United States
Network Admin/ Help Desk
Recruited by E Computer Technologies Inc 9 months ago Address United States
L1: Support Associate Jobs
Recruited by Twin Health 9 months ago Address United States
Entry Level Help Desk Support - (Fully Remote) ($47235.90 - $70853.84 / Year)
Recruited by Talentify.io 9 months ago Address United States
Help Desk Specialist Jobs
Recruited by IronArch Technology 9 months ago Address Little Rock, AR, United States
Entry Level Help Desk Support - (Fully Remote)
Recruited by Talentify.io 9 months ago Address United States
Remote: Help Desk Analyst //Pay Rate: $28.67/Hr
Recruited by Stellar Professionals 9 months ago Address United States
100% Remote: Service Desk Jobs
Recruited by Stellar Professionals 10 months ago Address United States
Remote Help Desk Support Consultant
Recruited by Vinsys Information Technology Inc 10 months ago Address United States
 100% Remote: Service Desk Jobs
Recruited by Stellar Professionals 10 months ago Address United States
Manager, Help Desk Jobs
Recruited by Payroc 10 months ago Address United States
Help Desk Agent Jobs
Recruited by Apex Systems 10 months ago Address United States

Help Desk - Remote

Company

Intellectt Inc
Address United States
Employment type CONTRACTOR
Salary
Category Staffing and Recruiting
Expires 2023-12-23
Posted at 10 months ago
Job Description
Role: Help Desk Level 1 - C


Location: Abbott Park, IL - 60064 (Remote)


Duration: 5 Months on W2


Shift Timings: 8:30 am to 5 pm


Job Purpose


  • The Technical Services & Support Specialist must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities.
  • The Technical Services & Support Specialist provides technical services and support to clients regarding Digital Products, HL7 interface connectivity, and technical problem resolution.
  • The Technical Services & Support Specialist must also have strong communication, excellent client support skills, strong computer skills, and proficiency with client-server and web-based software applications.
  • This role is responsible for performing day-to-day technical services and support activities and serves as a direct line of contact for clients.


Duties/Responsibilities


  • Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
  • Provides application training for all company software as needed
  • Performs HL7 Core Point Care Agent installations on client servers; maintains and tracks licenses.
  • Manages HL7 (Health Level 7) implementation projects, timelines, and associated tasks and resources.
  • Performs QA Testing including Software Bugs, User Stories, Regression and Release Testing.
  • Contributes to the technical knowledge base, as well as software, interface, and technical documentation.
  • Provides a resource to internal staff members for resolving escalated client issues.
  • Manage responses to vendor IT security questionnaires.
  • Provide backup to IT Manager for internal hardware and software support for PCs, laptops, and office equipment.


Skills/Qualifications


  • Strong leadership, team player, and proven customer-facing skill and experience.
  • Strong verbal and written communication skills.
  • Analytic and detail-oriented, with in-depth technical knowledge and problem-solving skills.


Education And Experience


  • Support functions, preferably from an equivalent or similar industry.
  • Minimum 5 years of experience in managing the Technical, Product, Customer , and/or Sales
  • Working directly with clients and key accounts relative to effective technical problem resolution, product support and testing, HL7 project implementation, documentation and technical training.
  • A Bachelor's Degree in Business or in a technical discipline or equivalent experience