Help Desk Agent Jobs

Role: Help Desk Agent

Location: Fully Remote – Based anywhere in US

Schedule: Standard 40 hour work week

Years of Required: 1- 2 years (possibly entry level)

Duration: 12+ months

Rate: $18/ hour

Assignment Overview

Responsible for providing phone-based technical support for internal and external customers. Assists customers in determining problems and providing resolutions on regulatory compliance information. Responsible for customer satisfaction through effective handling of customer problems. This person will be working with the proprietary internal software tool.

Essential Requirements

• Effective interpersonal and relationship-building skills
• Strong attention to details
• Understanding of escalation processes (how, when, and why escalations may occur)
• Strong customer-service orientation and communication skills.
• Have quick uptake and be able to learn new tasks easily
• Ability to prioritize and problem solve

Desirable Requirements

• Experience working with web-based database tools to retrieve information

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.