Help Center Content Specialist

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
TikTok's User Operations team ensures we're delivering on our mission through all of our user-facing communication efforts, helping establish TikTok as our users’ favorite daily experience. We're looking for a highly organized, independent Help Center Content Specialist to execute our user communications strategy.
The Help Center Content Specialist will work with our Help Center Content Strategist and User Communications Strategy Manager to ensure our users receive timely, valuable communication. In this role, you'll write and update Help Center content based on new feature releases and ongoing audits. You must be capable of sorting through many competing priorities, defining processes, executing with precision, and succeeding in a complex and fast paced environment. This role will liaise with the Global Communication, Legal, Localization, Tools and Reporting, and Product Operations teams.
Responsibilities

• Work with Help Center Content Strategist as well as Content Design and Product Writing team to align on best practices
• Explain product features in clear, helpful, approachable, and inclusive support messaging that aligns with TikTok's voice and content standards
• Collaborate with Product Operations, Marketing, Product, and Content Design and Product Writing teams to create user and creator education content
• Optimize operational workflows with cross-functional teams including Product, Product Marketing and Content Design
• Directly manage day-to-day escalations and troubleshooting of issues

Qualifications

• Solid understanding of the TikTok user experience
• 2+ years of writing experience in help or support content, user education content, instructional design, technical writing, or content strategy
• Experience working on projects involving cross functional team collaboration
• HTML experience preferred
• SEO experience preferred
• Passionate about entertainment and digital content; knowledge of the media landscape and major trends in the industry
• Writing portfolio with support or user education content, direct or transactional emails, style guides
• Excellent writing, communication, organizational and interpersonal skills
• Proven track record of operating independently, demonstrating creativity, and managing multiple projects simultaneously with a strong attention to detail and maintaining deadlines
• Team player, ability to engage on all levels of the organization

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected].
Job Information
The base salary range for this position in the selected city is $65866 - $96000 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.