Help Center Support Technician Jobs

2+ years of writing experience in help or support content, user education content, instructional design, technical writing, or content strategy

Collaborate with Product Operations, Marketing, Product, and Content Design and Product Writing teams to create user and creator education content

Directly manage day-to-day escalations and troubleshooting of issues

Writing portfolio with support or user education content, direct or transactional emails, style guides

Experience working on projects involving cross functional team collaboration

Excellent writing, communication, organizational and interpersonal skills

Follow Case Management requirements (problem/resolution).

Participate in ongoing training to continually develop technical knowledge and skill sets.

Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.

Meet requirements for contact center metrics (# of calls, problem resolution, etc.).

Outstanding customer service and communications skills.

Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.