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Help Desk Support Engineer

Company

VySystems
Address New York City Metropolitan Area, United States
Employment type FULL_TIME
Salary
Expires 2023-06-01
Posted at 11 months ago
Job Description

A mid-senior level Deskside support technician with experience in handling banking & finance domain customer and trading floor support experience. Candidate should at least have 2-3 years of experience in building laptops and desktopsusing Microsoft Intune/ Autopilot environment.

Technical Skills:

Strong 2nd line technical skills and Excellent customer care skills

VIP ticket handling

IT Asset management

Process & SOP Documentation

ITIL processes knowledge

Trading floor office IT support experience

Willingness to Sync with Offshore teams to discuss and work on different issues.

Windows 10 client OS

Auto pilot (Intune) device management

Hardware VPN expertise (Cisco Meraki)

Microsoft surface book hardware/ driver troubleshooting.

Microsoft Office 365

Dynamic 365 & ServiceNow based ITSM & Asset management experience.

Minimum 1-year experience in Data Centre Operations and good knowledge in Networking concepts

Software and Application Troubleshooting

Bloomberg terminal installation and troubleshooting.

Process Skill:
•Drive high level of customer service and satisfaction

•Manage incident and service request queues to ensure SLAs are met

• Provide hands on resolution of 1st to 3rd line software and hardware incidents where required
• Work with offshore capabilities to deliver efficient and effective service
• Review and take part in problem management activities
• Fulfill service requests for varied IT equipment
• Drive compliance to internal and external processes and standards
• Initiate service improvements to the overall service
• Maintain knowledge repository documentation
• Take part in change management activities as required
• Flexibility to work in shifts during business hours
• Willingness to travel to user home/ remote offices
• Willingness to work during non-business hours and weekend for high priority work
Behavioral Skills:

• Ability to work with multiple teams to ensure deliverables are met

• Ability to develop relationships with suppliers and drive their teams to deliver to timeframe
• Capable of delivery against tight deadlines

• Ability to work off their own initiative
Certification:

• MCSE
Education:

• Any Graduate