Help Desk/Desktop Support

Nonexempt

At the Frick Collection, we pride ourselves on promoting an open and welcoming workplace culture that supports diversity and work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting, while offering an excellent opportunity to appreciate some of the world’s finest works of art.

The Frick requires all employees be fully vaccinated and to have received booster vaccines against COVID 19.

Benefits in Employment with the Frick Collection

Paid Holidays: All full-time employees are eligible for 14 paid holidays, all federal holidays plus: Lincoln’s birthday, Juneteenth, Election Day, and two floating holidays to be used in the last quarter of the year.

Sick and Vacation time: All eligible full-time employees accrue up to 12 sick and 12 vacation days their first year of employment. In subsequent years, eligible full-time employees accrue up to 12 sick days and 25 vacation days/year.

Family Leave: We also provide all employees with bereavement leave and paid parental leave and adhere to federal family leave laws.

Health, Dental, and Vision Insurance: All full-time employees and their eligible dependents may enroll in employer sponsored benefits plans. Employees contribute to the cost of health insurance based on income level and type of coverage selected.

Short- and Long-Term Disability and Life Insurance: The Frick covers the entire costs of disability and life insurance benefits for all full-time employees. The life insurance benefit is up to three times the employee’s annual salary.

Retirement: The Frick supports all employees in planning for retirement. The Frick provides all eligible employees with a defined benefit pension plan, the value of this plan is equivalent to an additional 12% in compensation. Eligible employees may also choose to make additional contributions to The Frick's Tax Deferred Savings Plan – 403(b) plan.

Wellness Programs: The Frick offers programs including an Employee Assistance Plan and discounts on Citi Bike memberships and bike helmets.

Additional Benefits: The Frick offers eligible employees benefits including discounted Metro Cards/Transit Checks and flexible spending accounts for medical expenses, dependent care, and commuting costs.

Background

Opened to the public in 1935, The Frick Collection is a world-renowned art museum consisting of more than 1,500 works of art from the ninth to the nineteenth centuries, displayed in the intimate surroundings of the former home of Pittsburgh industrialist Henry Clay Frick. It is considered one of the world's premier museums, and the residence is one of New York City’s few remaining Gilded Age mansions. The Frick welcomes nearly 300,000 visitors a year to its tranquil mansion on the Upper East Side, encouraging visitors to closely observe, reflect, and engage with its esteemed collection.

The Frick Art Reference Library, founded by Mr. Frick’s daughter, Helen Clay Frick, in 1920, is an internationally recognized research library that serves as an essential resource for the study of Western art. Our entire staff ensures that the resources of The Frick Collection are made accessible and inviting to “all persons whomsoever,” in accordance with the wishes of the museum’s founder.

The Frick has moved into its temporary home in the former Whitney Museum Breuer building at 75th Street and Madison Avenue, Frick Madison, while renovations are undertaken to the newer parts of the building at 1 East 70th Street.

Position Summary

The Help Desk Support Assistant provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Help Desk. They are responsible for administration and internal support of the Frick Collection's PCs, printers, servers, and related equipment. Tasks include end user support, and performing PC maintenance, upgrades and configurations. The Help Desk Support Assistant will Investigate and troubleshoot end-user issues such as login, hardware, and software issues and follow through to resolution. They will setup, configure, and deploy PCs as required while maintaining inventory and appropriate labelling. The Help Desk Support Assistant develops and writes documentation as needed. They communicate as part of the Help Desk team and escalate issues as necessary, e.g., contacting vendors for warranty replacements. The IT specialists and their colleagues setup employees with technology needs such as network accounts, laptops, and any other network needs. The Specialist also trace and terminate network lines and ports throughout the building as necessary. Since the Museum is open on weekends and IT Support maybe required during opening hours, shifts may be scheduled for 7 days/week.

The education and/or experience requirements listed below are representative of the knowledge, skill, and ability required to successfully perform the essential duties of this position.

We are looking for an individual with exceptional interpersonal, verbal, and written communication skills. They must be dependable, punctual, patient, and proactive. Ability to multitask, work effectively with users at all levels, and react quickly in a crisis (system or internet line down) is essential. Must show proven skills relationship building and effectively communicating with vendors and users. Must be able to work collaboratively and communicate well with IT staff. Excellent organizational skills to manage and prioritize work orders, systems issues, and ability and commitment to maintaining a neat and clean working environment. Proven training or education in IT support and at least 3 years IT Help Desk experience required. Experience with Microsoft Office 365 products, Teams, Box, Windows/MacOS are a plus. Familiarity with computer and network technology as well as software installation and hardware setup.

Work Hours and Compensation

The Frick’s regular workweek is 35 hours, Mondays-Fridays; hours worked in excess of 35 per work week are paid at time-and-one-half for nonexempt positions. Help Desk Support Assistants are generally scheduled to work 35 hours per week; shifts vary but are expected to be 7 hours/day 5 days/week. Museum hours are Thursdays through Sundays: 10:00 a.m. to 6:00 p.m. The Museum is closed on Mondays, Tuesdays, Wednesdays and Federal Holidays; though our offices are open on Mondays, Tuesdays and Wednesdays. Since the Museum is open on weekends, and IT Support maybe required during opening hours, shifts may be scheduled for Saturdays and Sundays as well as Monday through Friday.

The base annual salary for this position is $57,500; the hourly rate is $31.60/hour.

Application Process

Apply here or send resume and cover letter to:

Associate Director of IT

Frick Madison
30 East 75th Street

New York, NY 10021

No phone calls please.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at The Collection, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, national origin, age, marital status, alienage or citizenship status, sexual orientation, disability, pregnancy, military status, creed, genetic predisposition or carrier status or any other protected characteristic as established by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This description shall not be construed as a contract of any sort for a specific period of employment