Content Operations Specialist Jobs

SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world's most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalog of music, and an artist services and distribution business to help artists grow long-term, successful careers.

The Creator Content Operations team works with creators as well as our internal teams to support and scale the music distribution and SoundCloud direct monetization offerings of SoundCloud for Artists. We're currently seeking a Content Operations Specialist to assist with quality control of products, monetization of assets, and ensuring the full exploitation and protection of our clients' exclusive copyrights.

Responsibilities:

• Contribute to the prompt resolution of rights assertions, ownership conflicts, and copyright issues within our partners' content management systems (Youtube, Facebook, etc.).
• Work closely with internal teams and stakeholders, communicating issues and roadblocks pertaining to department projects and procedures.
• Improve current processes and product to handle increasing scale.
• Manage the quality control process of content submitted by creators to ensure that they adhere to partner guidelines.
• Ensure compliance and best practices with all distribution and delivery partners (Spotify, Apple, Youtube, Facebook, etc.).
• Maintain strong knowledge of proprietary platform technology (Spotify for Music Providers, iTunes Connect, YouTube CMS, Facebook Rights Manager, etc.)
• Provide an extraordinary level of support internally, and for clients, rightsholders, and partners.

Qualifications:

• Outstanding written and verbal communication skills as you will be managing a global team; impeccable follow-up and follow-through capabilities.
• Strong data entry, research, G Suite and Microsoft Excel skills.
• Proven reporting and organizational skills with the ability to multitask in a high paced, team-oriented environment.
• Ideally 2+ years experience at a distributor, record label, DSP, or major tech company.
• Knowledgeable on all operations tied to independent music distribution.
• Well-organized and attentive to detail.
• Keen eye and ear for audio and video content.
• Great attitude, incredible passion and enthusiasm for people, technology, process, and music.
• YouTube Certification is a plus.
• Understanding of music rights management from both a legal and operational perspective.

The salary range for this role is $65,000-$70,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone's voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home

Benefits:

• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• Various snacks, goodies, and 2 free lunches weekly when at the office
• Employee Stock Ownership Plan
• Robust 401k program
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
• Generous professional development allowance

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what's next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.