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Help Center Content Specialist Jobs

Help Center Content Specialist
By TikTok At , New York, Ny $65,866 - $96,000 a year
2+ years of writing experience in help or support content, user education content, instructional design, technical writing, or content strategy
Collaborate with Product Operations, Marketing, Product, and Content Design and Product Writing teams to create user and creator education content
Directly manage day-to-day escalations and troubleshooting of issues
Writing portfolio with support or user education content, direct or transactional emails, style guides
Experience working on projects involving cross functional team collaboration
Excellent writing, communication, organizational and interpersonal skills
Contact Center Specialist (Myupmc Help Line)- Pittsburgh Or Erie
By UPMC At , Pittsburgh, 15203, Pa $16.85 - $26.49 an hour
1 year general customer service experience
Processing all new user enrollments; assigning user passwords.
Communicating directly with users to ensure satisfactory resolution of issues.
Providing the referring physician with requested medical record information after verifying physician-patient relationship.
Directing calls to the appropriate department as necessary.
UPMC is an Equal Opportunity Employer/Disability/Veteran

Are you looking for an exciting opportunity to help customers find the answers they need? We are looking for a Help Center Content Specialist to join our team and help create a positive customer experience. You will be responsible for developing and managing content for our help center, ensuring accuracy and consistency. If you have a passion for helping customers and a knack for creating engaging content, this could be the perfect job for you!

Overview Help Center Content Specialists are responsible for creating and managing content for customer service help centers. They are responsible for creating content that is accurate, up-to-date, and easy to understand. They must be able to research and analyze customer service data to create content that meets customer needs. Detailed Job Description Help Center Content Specialists are responsible for creating and managing content for customer service help centers. They must be able to research customer service data and analyze customer feedback to create content that meets customer needs. They must be able to create content that is accurate, up-to-date, and easy to understand. They must also be able to manage customer service help center content, including creating and editing content, ensuring accuracy, and ensuring content is up-to-date. Job Skills Required
• Excellent writing and editing skills
• Knowledge of customer service data and customer feedback
• Ability to research and analyze customer service data
• Ability to create content that is accurate, up-to-date, and easy to understand
• Ability to manage customer service help center content
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service processes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in English, Communications, or related field
• At least two years of experience in customer service or related field
• Experience with customer service software
• Experience with customer service best practices
• Experience with customer service processes
Job Knowledge
• Knowledge of customer service data and customer feedback
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service processes
Job Experience
• At least two years of experience in customer service or related field
• Experience with customer service software
• Experience with customer service best practices
• Experience with customer service processes
Job Responsibilities
• Research customer service data and analyze customer feedback to create content that meets customer needs
• Create content that is accurate, up-to-date, and easy to understand
• Manage customer service help center content, including creating and editing content, ensuring accuracy, and ensuring content is up-to-date