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Help Desk Support Jobs

Company

PRI Technology
Address New York, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-07-21
Posted at 10 months ago
Job Description

I have a long term contract opportunity for a Helpdesk Support Engineer in Midtown, Manhattan with one of our leading clients. If you have a high level of communication, a passion for IT support, and the drive to work in a collaborative team, this is the position for you.

It is 5 days onsite, 9-5pm in Midtown by Grand Central.


Rate would be $30-$35/hr depending on experience.


Please send your resume for consideration.

Responsibilities:

  • Resolve issues with workstations, Microsoft Office products, Internet Explorer, remote access, FTP, proprietary software, , anti-virus, reporting, databases, printing,
  • Design and build standard platforms including desktops, laptops, Mobile phones, servers, virtual servers, etc. Includes configuration/installation of standard software.
  • Provide support for Gmail
  • Adhere to company's IT standards for hardware/software, security, request/ticket tracking, source control, and change management.
  • Create and maintain accurate IT documentation.
  • Develop solutions to complicated problems.
  • Stay current with upgrades and new release of supported software
  • Monitor IT infrastructure, troubleshoot issues, and resolve problems


Requirements:

  • Experience working with Active directory, office 365, and working with ticketing systems
  • A+ Certification is a plus
  • High level of customer service attributes (professionalism; courteous; willingness to solve issues) talking with C-level employees
  • Experience doing primarily hardware and software troubleshooting, Imaging, deployments, hardware installations, software upgrades, database management, active directory etc.
  • Being able to provide IT infrastructure support including support for PC's, servers, network equipment, telecom equipment, printers, etc.
  • Experience with both Mac and Windows troubleshooting as well as inventory management
  • Experience with IT Help Desk support including business customer calls, logging requests, end user assistance, troubleshooting, and problem resolution.
  • Associate's Degree in Computer Science or related field and/or equivalent work experience is acceptable.


Lori Sklarski

Senior Technical Recruiter

PRI Technology

P: 973.732.5454 x27

C: 973.432.9968

F: 973.732.5456

[email protected]

www.pritechnology.com