Help Desk Support Jobs

Greetings from Sligo Software Solutions, Inc. !!

This is Ashok from SLIGO. We have an urgent requirement for Help Desk Support position with our client.

Title : Help Desk Support

Location : Albany, New York

Duration : 30 Months

Client : NY State - New York State Police

Client ID: HBITS-05-12899

Respond by: 08/02/23 5:00 PM

Hi,

Greetings from Sligo Software Solutions, Inc. !!

SLIGO is a Software Development & IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.

We have a urgent requirement for Help Desk Support position with our client.

Role: Help Desk Support

Location: Albany, New York

Duration: 30 Months

Client: NY State

Client Job ID#: HBITS-05-12899

Description

This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the state of New York. TraCS is utilized by law enforcement agencies to electronically complete and submit enforcement and activity reports.

Duties

• Manage user accounts.
• Install and Troubleshoot SPIDER Application.
• Create and Coordinate Install Schedules.
• Setup, Test and Troubleshoot wireless solutions.
• Perform hardware repairs on PC's and laptops, printers and bar code scanners.
• Assist in the setup and installation of TraCS software.
• Install and Configure IIS/FTP for multiple operating systems.
• Maintain inventory of equipment and software.
• Coordinate and Conduct classroom style trainings to local police agencies.
• Ghost PC's when necessary.
• Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS
• Day to day tasks include but are not limited to the following:
• Assist end-user customers and resolve user's technical problems.
• Coordinate with Local Agency IT Staff for the implementation of TraCS.
• Set up and take down conference room technologies for vendors, presentations, training, classes, etc.
• Setup and troubleshoot and administer Oracle, MS SQL and Access databases.
• Conduct testing of application.
• Develop test plans for testing application.
• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
• Support and troubleshoot application issues.

Mandatory Requirements

• Experience (6+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Requirements

• 36 months of experience in developing test plans and performing system level testing.
• 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.)
• 6 Months of experience in ghosting/imaging hardware.
• 36 months of experience in developing technical documentation and training materials.
• 12 months of experience in configuring and troubleshooting wireless devices.
• This is an 100% Onsite
• Bachelor's Degree
• 36 months of experience in conducting technical and end-user training in a classroom environment.
• 36 months of experience working in a second tier help desk environment.
• 60 months of experience working with end users to troubleshoot both hardware and software issues.
• 12 months of experience supporting Traffic and criminal software in a law enforcement environment.

Ashok Reddy Akkala

Sligo Software Solutions, Inc.

NYS and NYC MBE Certified Company

Email:[email protected]

Office : 518 908 0002 Ext 113

www.sligosoft.com