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Head Of Program Implementation & Operations - Remote
Company | Astellas Pharma US |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Research Services,Biotechnology Research,Pharmaceutical Manufacturing |
Expires | 2023-07-07 |
Posted at | 11 months ago |
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
- Works with payer business development and various Astellas Pharma Inc. supporting functions to satisfy IDN, health system, health plans requirements for new products/programs/vendors (e.g., data privacy, third party risk assessments, etc.)
- Identifies vendor/s that can provide contract customer care and remote patient monitoring teams to engage patients and triage patient data; works with said vendor to ensure customer care and remote patient monitoring team function as intended
- Collaborates with payer business development, Medical Account Management, product team, and Z1608 program lead to ensure IDN/health plan inputs are incorporated into the implementation and operational capabilities we build around the Z1608 product
- Establishes working relationships with vendor/s that can support development of patient facing enrollment materials and execution of mass marketing campaigns by various modalities (mail, email, direct calls, social media, etc.)
- Responsible for managing Operations/Implementation team
- Performance/KPI Tracking - Develops, maintains, and communicates KPI’s and insightful reports that help inform operational effectiveness
- Establishes operational process for patient enrollment and eligibility match (payer coverage verification)
- Works collaboratively with health system, IDN, or health plan partner to align on patient eligibility criteria for Z1608 program and guide customer on extracting eligibility file from their EHR/sharing with Astellas
- Identifies and engages third party logistics vendor/s that can support the direct shipment of hardware medical device and/or program starter kit to patient’s home
- Understanding of the U.S. healthcare environment and payer landscape (including health systems, IDNs, and health plans)
- Previous experience establishing/standing up commercial/operational infrastructure in a digital health start up
- 5+ years of commercial infrastructure, launch execution, program implementation & operations, solutions engineering, etc. experience preferably in the digital health, digital therapeutics, remote patient monitoring and/or medical device industries
- Demonstrates strong aptitude to work in a rapidly evolving, early-stage, start-up environment (with the support of a large multi-national pharmaceutical company)
- Exceptional communication skills with a strong ability to translate technical and nontechnical content to executive stakeholders
- Bachelor’s Degree is required
- Action-oriented leader who takes initiative, motivates others, and enjoys solving novel problems in creative ways
- Demonstrated project management experience with the ability to lead the integration of a complex set of vendors and stakeholders to create smooth, reliable operational processes
- Understanding of SaaS, Technical Sales, Solutions Consulting/Engineering, EHRs/EMRs, and CRM software
- Strong preference for experience in medical device/digital health startups, specifically Digital Therapeutics, Prescription Digital Therapeutics, and Remote Patient Monitoring
- Medical, Dental and Vision Insurance
- 401(k) match and annual company contribution
- Generous Paid Time Off options, including Vacation, Sick time, plus national holidays including Heritage Days, and Summer and Winter Breaks
- Long Term Incentive Plan for eligible positions
- Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
- Company paid life insurance
- Referral bonus program
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