Implementation Manager (Remote) Jobs

MarginEdge is seeking an Implementation Manager to join our ever-growing Onboarding team to help new restaurants get up and running on the MarginEdge software. The goal of the team is to guide our customers through the onboarding journey via initial setup, Point of Sale and Accounting connections and training on the MarginEdge platform. 

The Implementation Manager will report to our Director of Customer Onboarding and will be a part of our broader Operations team. The ideal candidate should be detail-oriented, a good problem-solver, able to seriously multi-task, enjoy client interaction, and generally be eager to learn, contribute, and thrive in a dynamic, fast-paced office environment. 

MarginEdge:  Where hospitality meets technology   

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data. We are venture-backed, serve more than 3,000 restaurants, and boast a 90 +% client retention rate even after COVID.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 4,400+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them. 

What type of responsibilities will I have?

• Engage with new customers through video calls and email to set up their POS and Accounting connections

• Manage the process of getting new clients familiar with the software

• Trouble-shoot client issues and help restaurants solve problems

• Work cross-department to ensure a proper onboarding experience for the client

• Build strong client relationships and generate overall goodwill

What qualifications or skills are required?

*
Restaurant Management Experience Required, ideally 3+ years, especially with restaurant management, administration, bookkeeping

• Salesforce, Churnzero or other CRM experience a plus

• Good computer skills. Familiarity with Excel and Word

• Strong attention to detail, very organized

• Comfort with numbers

• Pride in your work and desire to constantly go above and beyond

• Comfortable in a fast-moving environment, where change is the norm, and your role will change and grow as the company does

What’s it like to work for MarginEdge?   

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!  

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?  

Benefits (Shut the Front Door, They are Amazing) 

In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too.   

We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.  

• Short- and Long-term Disability
• 12-week fully Paid Parental Leave 
• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)   
• Commuter benefits with employer contribution (excluding limos and helos - for now)   
• Health Savings Account with employer match (dependent upon your medical plan selection)   
• Company-Paid Holidays   
• Stock Options to buy into everything we are doing to support this industry  
• Generous Life Insurance Plan    
• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)   
• 401(k) and matching   

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on https://www.glassdoor.com/Reviews/MarginEdge-Reviews-E2859472.htm.  

Oh, and our recognition in the Washington Post as a https://www.washingtonpost.com/graphics/2021/business/top-workplaces/ to work for in 2021 and 2022!  

And most important, what our customers think about our work on https://www.capterra.com/p/187718/MarginEdge/reviews/ and https://www.g2.com/products/marginedge/reviews 

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you.  While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.   

Job Type: Full-time