Head Of Operations Jobs

Tea Drops is a woman-owned, innovative tea company based out of Los Angeles, CA - manufacturing an elevated line of USDA Organic, bagless, pressed teas that dissolve in hot water (like a bath bomb, but it’s tea). Tea Drops are a delicious, simple, and sustainable way to instantly enjoy tea. Tea Drops is rapidly growing with an omni channel presence in 2,000 retailers and a shopify/Amazon presence.

This role is mostly remote (excluding kitchen and 3PL visits )with health benefits, 4 day work week, and flexible vacation (no cap) included.

Position Mission Statement:

Tea Drops is seeking to hire an enthusiastic, competitive, metrics-minded and product and consumer focused Head of Operations. This person will be responsible for ensuring operational excellence by managing most key day-to-day functions of the business. This person is a strategic thinker and strong leader who has experience honing their operational, strategy and management skills in a fast-paced startup environment.In addition, this person has experience working with big box retailers and managing 3PL’s.They are well versed in e-commerce and how to manage complex inventory-based operations at scale. This person will join a small team (6FT employees) and lead supply chain, customer service, SKU planning, people operations and compliance, to ensure the entire business is operating efficiently. They will report to the Founder and CEO and work closely with our VP of Marketing and Finance teams. The right candidate is a resourceful, hungry and driven individual who loves and embraces tea culture.

Tea Drops Website

IG: @myteadrop

Read about our Series A here

Founder Story on Gooder Podcast here

Key Responsibilities:

• Maintain Organic, Fair Trade and Kosher certifications
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes met
• Approach every day with a continuous improvement mindset - consistently identifying areas for improvement and putting forward recommendations
• Establish and deploy KPIs for the business assuring that internal and external SOPs are established to meet them
• Provide timely, accurate and complete reports for leadership team
• Implement vertically integrated supply chain and operations to optimize cost efficiencies.
• Establish relationships with ingredient suppliers and find ways to continuously drive costs down.
• Drive the inventory and planning strategy to optimize for stock levels, speed and margins
• Lead supply chain and operations strategy, empowering the team to achieve KPIs through excellence in manufacturing, demand planning,3PL management, and logistics.
• Manage 3PL warehouse/logistics/freight and all communications/demand planning
• Manage manufacturing partners with demand planning/production goals and maintenance
• Lead the strategy and sourcing for the backend tech stack for the business - evaluate potential new software and service providers, present recommendations to CEO, negotiate deals and contract terms, manage implementation

Basic requirements / qualifications:

• Well rounded experience in commercial innovation and P&L management.
• Highly-motivated and self-directed critical thinker with Supply Chain and Manufacturing experience
• Analytical with a proven background in scaling an Inventory-Based business
• Highly developed leadership skills with the ability to build, lead and develop a team as well as effectively lead change management
• Out-of-this-world communication & interpersonal skills (in-person, phone, email) with the ability to clearly articulate needs as well as provide the team with a clear framework of the strategic priorities
• Insatiable hunger to learn, to execute, to win
• Familiarity with DEAR, other EDI systems is a plus.
• 7+ years experience with a D2C focused brand in food CPG, beauty, self-care, wellness or supplements
• Passion for tea a must; interest in broader food & beverage industry a plus
• Intensely data-driven with persistent desire to perform tests and analyze data to inform strategic decisions and improve performance