Head Of Program Management, Amazon Games Liveops

Description

Amazon Games is seeking a highly talented and motivated Head of Program Management to join our Live Operations team in Southern California. In this role you will lead and grow a team of Technical Program Managers to help facilitate internal development as well as support and engage external development partners.

You will drive a community of practice across the Live Operations group, manage both career growth as well as team growth. The ideal candidate will have great communication and prioritization skills with a clear focus on providing the best possible customer experience. The ability to be self-directed, while still providing excellent service to partners, is critical.

If you’d like join us, here’s some more things that are key to success in this role:

• Ability to deliver results and balance short term goals against long term objectives.
• Have a tasteful sense of humor that translates well across different audiences.
• Effective negotiation skills; be able to make smart trade-offs (e.g., time vs. effort vs. features), and drive appropriate schedules, while being willing to readjust priorities to ensure the right customer, technology, and engineering outcomes.
• Excellent oral and written communication skills as well as strong analytical and problem-solving skills.
• Foster a culture of candor and respect, facilitating communication at all levels.
• Well-developed organizational skills, successful track record of coordinating between multiple project stakeholders, TPMs, and software development teams in multiple time zones.
• Excellent management skills with experience growing and shaping a team.

Key job responsibilities

• Create and operate continuous improvement processes that guide operational excellence.
• Create mechanisms that provide internal teams success towards development as well as communication to stakeholders effectively.
• Ensure communication channels across various teams work effectively.
• Create a Community of Practice inside the TPM community at AGS.
• Manage a team of TPMs, provide sponsorship and nurture their career growth.

A day in the life

Amazon Games applies the principles of Amazonian culture to the world of game design. We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon. Across all of our teams and locations, we are united by a common purpose: to share great gaming experiences with customers around the world. We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future. With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.

Basic Qualifications

• 6+ years of technical/application project management experience driving software development, testing, deployment, and support teams.
• Bachelor's degree or equivalent.
• 5+ years of managing TPMs, Technical Producers or other program management teams.
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.
• 10+ years game industry experience.

Preferred Qualifications

• Understanding of live services and the complexities of running a live product.
• Demonstrated experience with stakeholder management, project management, and leading through influence
• Working knowledge of CSS, HMTL, JavaScript, Lambda and Python as well as an understanding of AWS systems.
• Technical leadership role launching 2+ AAA titles.
• Passion and broad knowledge of project management and product process.
• Strong cross-team collaboration skills.
• Experience with a wide variety of development practices including waterfall, scrum/agile delivery models, etc.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $155,700/year in our lowest geographic market up to $302,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2389257