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Guestworks Ops Coordinator Jobs
Company | Vacasa |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Why Vacasa
- Approve vendor invoicing when applicable
- Help develop processes and procedures as needed to ensure the success of the program as it relates to operations
- Ensure a good onboarding process for owners by scheduling photos and sending Guestworks locks when applicable
- Help source housekeepers, Local Hosts, and photographers in new areas of business
- Ensure the success of Guestworks and its customers from an operational perspective
- Provide scheduled on-call and after hour support
- Complete other assignments as directed
- Respond to and resolve all escalated owner concerns as they relate to operations within the Guestworks program
- Respond to and resolve escalated guest inquiries sent to the team
- Reliable internet connection, must meet a minimum of 50 mbps
- 1-2 years of customer service experience in a customer-facing role
- Exemplary interpersonal skills
- Project management
- Self-starter with a go-getter attitude
- Must exhibit problem-solving and a service mentality
- Proficient writing skills
- Ability to multitask in a fast-paced environment
- Ability to demonstrate professional phone and email etiquette
- $50000 - $55000 / year
- Great colleagues and culture
- Flexible vacation time
- Employer Sponsored & Voluntary Supplemental Benefits
- Health/dental/vision insurance - employee & family coverage options
- Employee discounts
- Paid sick days and holidays
- Health & Dependent Care Flexible Spending Accounts
- Employee Assistance Program
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- All the equipment you’ll need to be successful
- Career advancement opportunities
- Paid parental leave after one year of tenure
- Please visit our careers page to review our full benefits offerings
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