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Head Of It Service Delivery Jobs

Head Of It R&D, Sr. Director
By Gilead Sciences At Foster City, CA, United States
Knowledge of IT security, quality and risk management requirements relevant to assigned domain
Knowledge of best practices in IT or related project management, continuous improvements and change management
Oversees and manages or otherwise leads business / user requirements gathering / needs analysis
Oversees and manages or otherwise leads analysis for initial business case, resource requirements, categorization, and prioritization
Thorough knowledge of Agile and proven abilities to apply these to support IT solutions to meet business needs and objectives
Thorough knowledge of key programming languages and requirements relevant to assigned domain
Head Of It - Ncsa
By MCM WORLDWIDE At New York, NY, United States
Manage a regional data center partner and implement a dedicated VPN connection with the central data center.
Manage and control the local network between the regional data center, offices, and stores.
Minimum 5 - 10 years of IT experience.
Knowledge of ERP is required (SAP prefer).
Strong knowledge of Microsoft O365 products and solutions
Preferably, knowledge in Windows servers, middleware S/W, Microsoft exchange server, and active directory.
Manager It Service Delivery
By PSEG At , Newark, 07101 $109,100 - $181,500 a year
Experience in system implementation and change management processes
Support Organizational Change Management and Continual Service Improvement initiatives
Product backlog understanding and management
Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
Solid analytic and problem-solving skills with excellent written and verbal communication skills
Proven experience leading Agile development teams
Global Service Delivery Head -Vp
By HCLTech At New York, United States
Lead all Exec communication and stakeholder management within the client organization.
Skill set - Necessary Skills
· Strong expertise and domain knowledge of Telecom Network Services is mandatory.
· Experience in managing global operations with direct accountability for P&L.
· Experience of managing complex and large global transitions
Build and drive a culture of transformation with the client that aligns with contractual commitments and beyond.
Manager Of It Operations And Service Delivery
By Forgotten Harvest At Oak Park, MI, United States
Manage the onboarding and offboarding of FH staff including identity management, building access control, workspace technology, telephony, MS O365/Teams, and SharePoint
Assist with Forgotten Harvest’s Digital Transformation and IT Strategic Plan; manage small to medium scale technology projects
Manage the building systems including security, door/gate access control, surveillance, digital signage, temperature control systems
Proven experience as an IT Generalist with hands on capability in networking, cyber, desktop, coding, MS O365/Teams
Advanced skills in workflow, Power BI, Power Automation desirable
2-4 years’ experience working with multimedia teleconference rooms, projectors and sound systems; understanding of digital signage systems
Associate Director, It Service Delivery
By Planned Parenthood Federation of America At , Washington $128,000 - $135,000 a year
Prior knowledge and experience with IT Service Desk ticketing management systems ( ServiceNow, Zendesk for Jira, ServiceDesk Plus).
Knowledge of project management techniques.
Knowledge, Skills and Abilities (KSAs):
Support the IT Service Delivery team with incident management, diagnosis, escalation, tracking, root cause analysis and resolution.
Resource management, which includes employee hiring, workload management, performance evaluation and support staff training.
Knowledge and understanding of ITIL/ITSM process definition. ITIL 4 or similar certification is preferred.
It Service Delivery Manager- Pc Support
By Tampa General Hospital At , Tampa, 33606, Fl $94,390 a year
Manage customer expectations and build partnerships to ensure customer experience excellence.
Provide regular and accurate management reporting on IT Service performance.
Ability to handle sensitive information, work orders, multitask, and manage others. Working knowledge of supervisory principles and practices.
Exhibit excellent analytical and problem-solving skills.
Focus on Operations and improving the client experience with positive results for the client and the Business Units.
Have processes and procedures in place to ensure that each customer receives a world class service experience.
Head Of It Jobs
By Cohere Health At United States
Minimum of 10 years’ IT related experience with a minimum of 5 years’ progressive strategy and management experience
Lead Incident Management process during incidents to ensure that there is proper tracking, reporting, and timely resolution.
Support daily operations by troubleshooting internal end-user issues through Jira Service Management helpdesk tickets, including equipment and software
Advanced skills in Jira with 5+ years of experience
Familiarity with Asset Management software including Google Enterprise and Jamf
Manage overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction
Head Of It Jobs
By Bolthouse Farms At Bakersfield, CA, United States
Evaluate, manage, and mitigate risk associated with IT systems (solution lifecycle management, new technologies & capabilities, cybersecurity, staffing)
Project Management Professional (PMP) or similar certification
Program management for both IT operations and solution implementation.
Oversee change management and communications as it relates to IT systems.
Strong understanding of IT Service Management (ITSM) processes
Manage, mentor, and develop a diverse team of direct reports including succession planning.
It Manager, Service Delivery
By Feld Entertainment At Ellenton, FL, United States
A minimum of 8 years of experience in IT service management, with a proven track record of delivering high-quality services
Strong leadership and team management skills, with the ability to delegate effectively and drive high performance
Knowledge of IT service management frameworks and best practices, such as Service Desk operations
Any other duties as assigned by management.
Strong knowledge working with Managed Service Providers
Manage risks associated with service delivery, implementing mitigation measures as necessary
Head Of Service Delivery
By E-Solutions At United States
We are searching for applicants below business requirements for one of our clients.
Hope you are doing well!
This isTaikhum,and I work as a Technical Recruiter forE-Solutions Inc.
The details of the position below:
Mode Of Hiring: Full Time
·Client is looking for Infrastructure exp.
Head Of Service Delivery
By hellocare.ai At Clearwater, FL, United States
Strong experience in service and delivery management, with a deep understanding of service delivery processes and best practices.
Strong leadership and management skills, with the ability to lead and motivate a team of service and delivery professionals
Strong project management skills and ability to lead multiple projects simultaneously.
Bachelor's degree in a related field, such as healthcare administration, business administration, or technology management. An advanced degree is a plus.
Lead and manage the service and delivery processes, responsible for the deployment and ongoing support of hellocare’s telehealth solutions
Collaborate with the sales team to ensure successful pre-sales engagement, and to understand client requirements and expectations
Vp Of Service Delivery
By Hayden AI At Oakland, CA, United States
Provide expert work order management through driving, following up and closure of assigned trouble tickets.
Manage and correlate multiple events to a single incident.
Effectively manage customer expectations (status and clear description of activities).
Drive service & engineering improvements and establish end-to-end service thinking & 'customer journey-led' working across the portfolio.
Create and define process to troubleshoot and provide corrective action.
Work with multiple internal and external teams to restore service in a timely manner.
It Delivery Manager Jobs
By Unum At Portland, ME, United States
Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder; promotes same within team.
Works with their manager to ensure strong and diverse talent is in place to meet business needs and goals.
Identifies and addresses skills gaps in the team that may impact its ability to meet business needs.
Conducts regular reviews of each team member’s plan and ensures the team member is progressing and addressing skill development needs.
Bachelors degree in computer science preferred, or relevant technical experience
Has 5+ years experience in an IT field, or equivalent relevant work experience
Director Of It Service Delivery
By RAKE Digital At , Salem, Va $79,577 - $134,130 a year
Microsoft 365 licensing and management experience
OneDrive, SharePoint, Teams, or Exchange management experience
Take ownership of the ITIL based Service Desk management software
Minimum 3 years experience working with ITSM or ITIL framework. ITIL certification desired.
Administrative experience with Windows 10 and 11 desktops within a managed organization (e.g., Active Directory or Azure AD)
Ability to obtain Azure / M365 and other relevant certifications (organization wide requirement)
Global Head Of It Service Management
By FRESENIUS At , Lexington, 02421, Ma
Manage ITSM tools and systems, including service desk, change management, incident management, problem management, and knowledge management systems.
Strong management skills with the ability to lead cohesive and productive teams.
Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
Evaluate and recommend information systems strategies to members of management.
Prepare management activity and progress reports on all department systems analysis and programming activities.
Create and publish metrics, including KPIs and OKRs for management on ITSM tools, processes, and adherence.
Global Head Of It Service Management
By Fresenius Medical Care At United States
Manage ITSM tools and systems, including service desk, change management, incident management, problem management, and knowledge management systems.
Strong management skills with the ability to lead cohesive and productive teams.
Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
Evaluate and recommend information systems strategies to members of management.
Prepare management activity and progress reports on all department systems analysis and programming activities.
Create and publish metrics, including KPIs and OKRs for management on ITSM tools, processes, and adherence.
Head Of It Jobs
By CSG Talent At Philadelphia, PA, United States

To apply or for more information email

It Delivery Manager Jobs
By Publix At , Lakeland, 33801, Fl $147,810 - $223,015 a year
Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies
Bachelor’s degree in Computer Science, Business Management, Engineering, or other analytical disciplines or equivalent work experience
Basic knowledge of financial management and budgeting
Provide communication and escalation to IT and business area management on critical incidents and problems
Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment
Manage metrics reporting and analysis of in-store transactions, including item inventory ledger transactions
Delivery Head Jobs
By Mphasis At Charlotte, NC, United States
Drive and deploy Knowledge Management/Best Practices across the account.
Leverage the Mphasis’s knowledge management portal across the account and monitor & track trainings.
Minimum of 10 years of experience in IT service delivery, project management, or a related field
Strong leadership and team management abilities
Knowledge of talent acquisition and talent management practices
Familiarity with industry-standard project management and quality assurance tools and frameworks

Are you looking for an exciting opportunity to lead a team of IT professionals and deliver world-class IT services? We are looking for an experienced Head of IT Service Delivery to join our team and take our IT services to the next level. You will be responsible for driving service excellence and customer satisfaction, managing service delivery operations, and developing strategies to ensure the highest quality of service. If you have a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you!

Overview:

The Head of IT Service Delivery is responsible for leading the IT Service Delivery team and ensuring the delivery of high quality IT services to the organization. This role is responsible for the development, implementation, and management of IT service delivery processes and procedures, as well as the management of IT service delivery staff.

Detailed Job Description:

The Head of IT Service Delivery is responsible for leading the IT Service Delivery team and ensuring the delivery of high quality IT services to the organization. This role is responsible for the development, implementation, and management of IT service delivery processes and procedures, as well as the management of IT service delivery staff. The Head of IT Service Delivery will also be responsible for the development and maintenance of IT service delivery standards, and the monitoring and reporting of IT service delivery performance.

What is Head Of It Service Delivery Job Skills Required?

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Knowledge of IT service delivery processes and procedures
• Knowledge of IT service delivery standards
• Knowledge of IT service delivery performance metrics
• Ability to manage multiple projects and tasks
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team

What is Head Of It Service Delivery Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service delivery
• Experience in leading and managing IT service delivery teams
• Experience in developing and implementing IT service delivery processes and procedures
• Experience in developing and maintaining IT service delivery standards

What is Head Of It Service Delivery Job Knowledge?

• Knowledge of IT service delivery processes and procedures
• Knowledge of IT service delivery standards
• Knowledge of IT service delivery performance metrics
• Knowledge of IT service delivery tools and technologies

What is Head Of It Service Delivery Job Experience?

• 5+ years of experience in IT service delivery
• Experience in leading and managing IT service delivery teams
• Experience in developing and implementing IT service delivery processes and procedures
• Experience in developing and maintaining IT service delivery standards

What is Head Of It Service Delivery Job Responsibilities?

• Lead and manage the IT service delivery team
• Develop and implement IT service delivery processes and procedures
• Develop and maintain IT service delivery standards
• Monitor and report on IT service delivery performance
• Manage IT service delivery projects and tasks
• Ensure the delivery of high quality IT services to the organization