Global Delivery Head (Vp)

We are searching for applicants below business requirements for one of our Telecom client.

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Job Title: Global Delivery Head (VP)

Location: US

Reports to Senior Vice President

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Detailed Description:

This role is responsible for leading global B2B Telecom Network operations.

Minimum Experience 20 + Years of Experience in IT/BPO operations

Roles & Responsibilities:

Global Delivery Head will be responsible for leading a large client engagement for DPO. This role has end

to end accountability for the program at a DPO level. Key focus areas for this role are:

 Client

o Be a trusted partner for the client by delivering exceptional service and fulfilling commitments as made in the contract.

o Lead all Exec communication and stakeholder management within the client organization.

o Build and drive a culture of transformation with the client that aligns with contractual commitments and beyond.

o Drive a strong operational cadence that provides clear status of the service to the client.

 Implementation Partner

o Drive Revenue Growth within the account by leveraging the trusted partnership

with the client.

o Deliver a strong and sustainable Margin performance that aligns with the business case.

o Deliver on Operational, Transformational and Contractual commitments.

o Drive corporate directions on operational efficiencies, location strategy (Nearshore and NV) and optimized compensation strategies

 People

o Be a trusted leader for employees in org unit by helping people build their career.

o Drive a culture of performance that is aligned with the outcome for the program.

o Conduct townhalls, 1:1s, skip level meetings with the teams.

Skill set - Necessary Skills

 Strong expertise and domain knowledge of Telecom Network Services is mandatory.

 Experience in managing global operations with direct accountability for P&L.

 Experience of managing complex and large global transitions

 Strong financial acumen with proven P & L record

 Demonstrated ability to drive transformation and labor efficiencies.

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“Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.”