Transportation Manager (Santa Monica, Ca, Us, 90404-3030)

Transportation Manager
Key Purpose
The Transportation Manager will effectively manage transportation programming across multiple locations. They will administer and assist with continuous improvement of the shuttle, vanpool, active transportation, transit, carpool, and guaranteed ride home programs as well as onsite parking needs.
Success Criteria

• Ensuring immediate stabilization as a foundation for strong, continuous client relationships
• Ensuring quality and timeliness of service delivery in accordance with contractual terms
• Participate and embrace development opportunities
• High customer satisfaction scores
• Account development, sustainability, growth, and retention
• Participating in presentations and negotiations
• Instilling trust
• A clear vision on solutions and problem solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels

Key Areas of Collaboration and Influence

• Transfer best practice
• Promote the OneISS Vision
• Participate in project groups and meetings as required
• Use the account to promote and further develop ISS
• Communicate effectively with colleagues across the company so that information is disseminated effectively

Ideal Candidate Experience

• Proficiency with Microsoft Office, especially Excel and PowerPoint
• The ability to converse with peers and clients in a genuine, professional, and confident manner
• High degree of energy and initiative with a demonstrated ability to work effectively both independently and as part of a team
• Associate Degree; and/or an equivalent combination of training and experience
• Ability to exercise independent judgment, using logical reasoning in the analysis and solution of route and schedule problems
• Ability to interact and respond to employees in a professional and courteous manner
• Ability to effectively multi-task
• Excellent interpersonal skills
• Excellent verbal communication skills
• Ability to compile information and data into various formats and graphs for internal and external stakeholders
• A clean driver’s license is required

Key Accountabilities

• Promote alternative transportation options and participate in events including, orientations, to let new employees know about our transportation options
• Coordinate with the preferred service providers to ensure that all routes are adequately serviced
• Oversee the day-to-day operation of the shuttle transportation services and alternative transportation services, including Vanpool, and alternative transportation severicessuch as active transportation methods (cycling, walking, etc.), where applicable, ride-share, and campus shuttle services
• Routinely analyze shuttle data, Vanpool usage and active transportation trends; identify problems or gaps, evaluates alternatives and solutions, and provides recommendations
• Receive special transportation requests; communicates directly with requestors to confirm/deny requests and schedule such requests with management
• Assist with development of short and long-range plans for implementation of new or modified routes, discontinuance of unproductive service, and amenity improvements. Focuses on traditional fixed-route services as well as demand-responsive services
• Coordinate and manages bus schedules, Vanpool schedules, and active transportation events in conjunction with outsourced providers

Physical Demands & Work Environment

• Walking/Inspecting the site 50% of the time
• Sitting at a computer for 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting salary of $88,000 USD.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.