Maintenance Technician - Burbank (Burbank, Ca, Us, 91502-1900)

Maintenance Technician
Hourly Wage
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is: $23.50- $30.00
Key Purpose
The General Maintenance Technician reports directly to the Site Operations Manager to ensure all facilities related equipment are maintained to the highest standards in the Hard Services line. Additionally, the General Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the One ISS (one team) methodology of facility operations. Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.
Success Criteria

• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Support shift lead in completing punch-list items
• Present a professional appearance and conduct
• Use proper personal protective equipment
• Take direction and respond to supervision
• Understand customer service and satisfaction
• Comply with safety rules, policies, and procedures
• Follow all company procedures, policies, and rules
• Perform work assignments in a team with other employees

Key Areas of Collaboration and Influence

• Always remember safety first
• Build respectful relationships with all teammates and quests
• Coordinate activities with other internal departments
• A solid commitment to the guest experience
• Willingness to take directions from all levels of management

Ideal Candidate Experience

• Work independently and as part of a team, requiring strong communication and interpersonal skills
• Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades
• High school diploma or vocational or trade school/college
• Demonstrates professional and customer service aptitude
• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
• Must possess valid state driver’s license. May be required to travel via car within a specific metropolitan region
• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• Communication skills to translate basic technical information to those with and without a technical background

Key Accountabilities

• Fire Extinguisher Inspections
• Light Snow removal and walkway salting (cold weather regions)
• Patch/Painting of walls
• Kitchen Equipment Inspections
• Conducts frequent equipment rounds and readings to detect malfunctions, records data as required
• Use of CMMS system software for work order management (PC & Mobile based)
• Roof inspections
• Shopping tool repairs (casters, handles, etc.)
• HVAC system & water system filter replacements
• On call (1st line of support) to address escalations or emergencies if they arise according to designated on call schedule
• Overhead Lighting Bulb installation
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner.
• Complete detailed records of all work to be documented in the CMMS system
• Proactively mitigate slip, trip, fall hazards
• Self-Performance of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
• Door/Lock hardware repairs and installation (basic)
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
• Hot/Cold Calls
• Café Equipment specialty cleaning
• Building Safety Inspections
• Safety Eyewash/Shower Inspections and Maintenance
• Escorts and directs site vendors as required
• Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met
• Installation and mounting of building fixtures (tv’s, signs, etc.)
• Effective LOTO (lock out, tag out) compliance

Physical Demands & Work Environment

• While performing the duties of this job, the employee must be able to stand for long periods of time, walk, reach, climb, bend, stoop, kneel, crouch/crawl and occasionally lift and/or move up to 50 pounds
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to operate powered industrial truck.
• Must be able to work at heights on mobile or stationary work platforms
• Must be able to work days, nights, weekends, and/or holidays as needed
• Must be able to bend or stoop frequently

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.