Full Service General Manager

Opportunity: Full Service General Manager

Opportunity for strong leader to join leading hotel management company and operate a premium brand and well cared for full service property. This highly visible leadership role and important asset requires strong P&L focus coupled with the ability to lead a stable team and deliver service that exceeds brand standards.

Leadership Responsibilities

• Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
• Participate in community affairs and maintain positive public image for HHM and hotel.
• Oversee sales department operations, and regularly participate in sales calls/client visits.
• Travel to attend corporate meetings, sales trips and serve on committees.
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Provide strong leadership to hotel executive committee and staff to drive balanced score card results including meeting financial objectives while maintaining brand standards, guest satisfaction expectations with an engaged and service oriented well trained staff.
• Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
• Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
• Handle associate issues appropriately and in conjunction with human resources following HHM policies.
• Perform other duties as requested by management.
• Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
• Take direction from and collaborate with a regional leadership team to maximize established objective in all areas of the balanced score card.
• In conjunction with sales leader, develop and implement sales and marketing plans.
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
• Maintain and enhance food and beverage operations and outlets to deliver high quality food product and service while effectively managing and controlling related costs.

Education and Experience Requirements

• Minimum five years full service GM experience required with proven track record of success.
• Willingness and ability to relocate in the future as portfolio grows strongly preferred.
• Demonstrated ability to deliver financial results through strong sales and revenue management efforts and overall management and control of P&L.
• Strong food and beverage background.
• Bachelor’s Degree in business, hospitality or a related field preferred.

HHM Benefits and Perks

• Technology Reimbursements
• Paid Time Off
• Quarterly Bonuses and Incentives
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Medical, Dental and Vision Health Insurance
• 401k Company Match
• Commuter Transit and Commuter Parking Benefits
• Free Basic Life Insurance

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The Westin Dallas Fort Worth Airport hotel features 506 rooms, 38,000 square feet of meeting space, a fitness facility and multiple food and beverage outlets. The over 306,00 square foot property is adjacent to the Dallas/Fort Worth Airport. Located halfway between the cities of Dallas and Fort Worth, DFW International Airport is the world’s third busiest airport and one of the largest, operating nearly 1,750 flights per day and serving 57 million passengers a year. The hotel’s unparalleled ballroom and event spaces allow guests to host one-of-a-kind receptions and corporate conventions for up to 1,600 attendees. The Westin Dallas Fort Worth Airport hotel is a welcome addition to the HHM family and represents an important gateway hotel for Dallas visitors.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.