Operations Manager (General Manager)

Overview

What You’ll Do

The Operations Manager supports the Director of Operations in leading their venue in providing best-in-class service with hospitality for our Guests. The Operations Manager works along side with, trains and coaches Topgolf’s leaders to ensure their teams provide our Guests with the best times of their lives.

The Operations Manager is responsible for helping venue department leaders build strong teams - through effective hiring, scheduling, Associate development and by driving team engagement. They are responsible for all venue business functions - executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the Topgolf brand.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Responsibilities

How You’ll Do It

• Cultivate relationships with community leaders and organizations to ensure strong connections
• Coach and develop their direct reports and the team
• Supervise the Department Managers and their teams in providing best-in-class service
• Hold leaders accountable for managing venue operations
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Forecast and control sales and expenses
• Delegate and follow-up on the completion of tasks
• Hold departments accountable for budgets and spending
• Leverage business metrics and trends to drive performance and to maximize profit and revenue
• Interact with Guests to check on the quality of their experience
• Uphold operating standards and drive Guest and team safety and satisfaction
• Drive Associate engagement

Qualifications

What We’re Looking For

• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Excellent communication, time management and organization skills
• Ability to work on a team
• 15+ years of restaurant, hotel or golf course management experience with at least 5 recent year as an Assistant General Manager or General Manager in a high volume ($5M+ annual revenue) restaurant, hotel, or golf environment
• Ability to obtain required licenses and certifications for your location
• Ability to work in extreme weather conditions for extended periods of time
• High school diploma or equivalent
• Multi-unit management experience is desired but not required
• Energy and enthusiasm
• Availability to work varied shifts, including evenings, weekends and holidays
• A high level of self-awareness, receptivity to change and integrity

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.