Health Engagement Manager (Tampa, Fl)

The Health Engagement Manager owns the output of a single work area within Health Engagement Services and manages a staff of health engagement professionals who are responsible for delivering health education and wellness programs. The individual in this role helps oversee program development, client/customer focused problem resolution and influences/leads process improvement. Promotes the organization's health and wellness capabilities to clients/brokers, and partners with account managers. The Supervisor utilizes in-depth professional knowledge but is guided by functional practices and well defined management precedents. Focuses on implementing and executing strategies within own department/discipline/team.
Job Duties

• Provides supervision and guidance as they perform their duties for assigned accounts; fosters a growth mind-set and champions Cigna's Connect to Growth philosophy
• Ensures 100% assignment of Engagement team resource
• Working with Engagement Director/Sr. Engagement Director, champions change management to team, market and segment
• May attend key finalist meeting
• Provides quality assurance for health engagement strategy, communication, and meeting execution in the market
• Responsible for the overall management of client events-coordinating with matrix teams to ensure coverage for inbound and outbound enrollment events for local market and other offices
• Supports local market(s) with competitive health engagement solutions, strategies and tactics
• Responsible for hiring, orienting, training, supervising, evaluating and developing team members
• Guides client/customer focused problem resolution and influences/leads process improvement
• Maintains current knowledge of and expertise in all health engagement products, programs, strategies, and tactics
• Coordinate with Sales matrix partners to identify opportunities for product penetration of existing accounts, potential sales of ancillary products and strategies to maximize growth; provide active support to sales growth and persistency targets at market level
• Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding team needs
• Maintains current knowledge of sales and competitive activity in assigned market(s)
• Adapts departmental plans and priorities to address resource and operational challenges
• Provides leadership in local market and enterprise level situations including driving success of local initiatives
• Demonstrates mastery of available or upcoming health engagement products, resources, tools, presentations, materials, and collateral
• Promotes the organization's health and wellness capabilities to clients/brokers and identifies potential sales opportunities to inform sales leadership and account managers in local market(s)
• Manages a staff of health engagement professionals who are responsible for delivering health promotion and wellness programs.
• Maintains collaborative relationships with key matrix partners across the organization both within the sales organization and with those stakeholders that support health engagement
• Measures market activities and makes interventions based on results
• Leads Health Engagement Consultant team with full management and technical responsibility for team output.
• Manages local market team(s) of Engagement Consultants (EC)/Health Benefit Educators (HBE); oversees assignment of book of business for EC/HBE
• Manage engagement team of direct reports local market(s). Drive individual and team execution of go-to-market approach aligned with U3000 Health Engagement solutions
• Ensures team has knowledge and ability to develop market inquiries/responses for health engagement solutions; including the facilitation of training/updates for sales and account management teams
• Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas
• Provides input into workforce planning and recruitment activities
• Builds relationships with the sales management team and fosters the development of relationships between sales and engagement team (O500 and Select/U500 Segments) at local levels
• Drives team accountability on progress and fulfillment of goals and objectives, providing feedback and coaching, and formally reviewing and recognizing performance

Qualifications

• This role is a hybrid position and is not able to be performed remotely. Must be located in the market in which the role will support and willing to travel to remote trainings/meetings as needed – 20-30%. Must be able to report to Tampa office as needed.
• Excellent oral and written communication skills
• Exceptional interpersonal skills with direct experience in successfully managing client facing/growth initiatives within highly matrixed organizations
• Strong business acumen, analytical and problem solving skills
• Ability to analyze complex market opportunities and develop creative solutions in partnership with sales, account management, underwriting, and product teams to solve a wide variety of unique market problems.
• Proven ability to excel in a heavily matrixed environment
• Bachelor’s preferred; in health education, health administration, or related field
• 1+ years team lead and/or prior management experience preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.