Enrollment Manager (Remote) Jobs

JOB SUMMARY

Enrollment Managers are responsible for the effective leadership and management of a team of enrollment counselors. The culture at CSU Global supports high achievement and celebrating success within a high energy, fast paced environment. CSU Global enrollment managers consider themselves to be passionate about creating the best possible student experience. They are exceptionally high performing individuals dedicated to helping their teamwork with students to begin their educational journey with CSU Global while contributing to the university’s mission. We are looking to add an Enrollment Manager to our team who can maintain a high level of professionalism, have fun, and get excited about helping their team and our students reach their goals.

OUR MISSION & VALUES

Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:

Growth-Minded - We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated - We provide exceptional service and support to our stakeholders to drive the mission of the university.

Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.

Agile - We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged - We collaborate, communicate, and motivate one another to achieve excellence.

Champions of Integrity - We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitor, manage, measure and maintain quality and consistency in the delivery or enrollment services including but not limited to: contacting students, phone screen, interview, enrollment, orientations, and persistence.
• Responsible for the operational effectiveness and success of the department through development, enhancement, and execution of:
• As an enrollment Subject Matter Expert, serve as an escalation point for the team in order to provide high level support to resolve student issues.
• O Appropriate metrics, reporting, and work distribution
• O Consistent and compliant processes and procedures producing quality experience for students
• O Student communication and conversation strategy
• Manage a team of assigned employees and hold them accountable to achievement of individual and department level goals and key performance indicators including but not limited to; lead to student conversion rates, student show rates, activity based metrics and new student term starts
• Encourage, empower and drive continuous improvement of the enrollment processes with emphasis on quality and the student experience.
• Provide enrollment team accurate and timely advice and guidance to ensure all activities and duties performed are in compliance with university policies and procedures, Federal, State, and Local regulations, and Department of Education policies, related to the recruitment of students.

People Leadership

• Positive contributor to the CSU Global culture and core values through demonstrated behaviors.
• Perform personnel functions such as selection, training, evaluation, goal setting, performance management, corrective action, coaching, and mentoring.
• Other duties as assigned.
• Ensure service delivery by demonstrating effective time management and resource allocation including staff coverage.

ADDITIONAL POSITION REQUIREMENTS

• Supports strategic innovation within the department to support high level strategic plan initiatives and university goals.
• Build presentations and present to team, peers and other stakeholders as needed.
• Collaborate with the team on solutions to workforce challenges.
• Learning new skills, procedures and processes.
• Makes a positive contribution as demonstrated by:
• Carries out duties in compliance with all state and federal regulations and guidelines.
• Maintain the highest level of ethical standard and confidentiality in the execution of all duties performed.
• Participate in university committees, task-forces, and responsible for collaborating with other departments to support resolution of student and process issues.
• Is available for other duties as required.
• Making suggestions for improvement
• Remains current in profession and industry trends.
• Member of University’s Leadership Team.
• Complies with all company policies and procedures.

SUPERVISORY RESPONSIBILITIES

• Directly supervise the assigned professionals in the enrollment team.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Define problems, collect data, establish facts and draw valid conclusions.
• Demonstrated experience using data collection and analysis to monitor and improve operational performance.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Write routine reports and business correspondence.
• Apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
• Identify complex problems by reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making
• Demonstrated experience providing positive motivation, high energy, and a tenacity to achieve goals in a service-based sales organization.
• Establishing and Maintaining Interpersonal Relationships
• Critical Thinking
• Data Analysis and Reporting
• Read and interpret documents such as policies, business documents, admissions documentation, and standard operating procedures.

QUALIFICATIONS: EDUCATION & EXPERIENCE

• Bachelor’s Degree from accredited university. Master’s Degree from accredited university preferred.

• 4+ years’ experience within higher education enrollment.

• 2+ years of demonstrated management experience leading higher education enrollment teams.

Internal CSU Global applicants must also have:

• Demonstrated consistent success in current role for at least 12 months.

• Cannot be on any form of corrective action.

• Must be meeting or exceeding current performance expectations within their role.

TRAVEL REQUIREMENTS

● Less than 10% domestic travel.

PHYSICAL DEMANDS

● While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.

● The employee is occasionally required to sit, reach with hands and arms.

● Ability to spend long durations of the workday in front of a computer monitor.

● Specific vision abilities required by this job include close vision and ability to adjust focus.

● The employee must occasionally lift and/or move up to 15 pounds.

TOTAL COMPENSATION

CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.

Salary: $65,000 - $75,000 annually

ADDITIONAL INFORMATION

Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.