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Dispatcher Support Services Jobs

Company

Vanderbilt University Medical Center

Address , Nashville
Employment type FULL_TIME
Salary
Expires 2023-09-21
Posted at 8 months ago
Job Description
Organization:
Job Summary:
JOB SUMMARY
The dispatcher will take calls and dispatch requests to the environmental services and other support service departments as assigned. Must have ability to enter information quickly and accurately into a computer system, strong communication skills, a clear and well modulated voice, consistent customer service skills and professional presence.
.
KEY RESPONSIBILITIES
  • Remain calm and effective under heavy work load and emergency situations.
  • Contribute proactively to dynamic hospital environment
  • Maintain a safe, healthy, orderly and pleasant work environment; ensure dispatch equipment is in good, clean working condition.
  • Manage incoming and outgoing communications related to support services
  • Comply with confidentiality of protected patient information and of hospital business information.
  • Ability to multi-task or perform simultaneous tasks
  • As assigned learn skills related to similar functions in the hospital to provide cross coverage for teammates
  • Ensure proper operation of hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems.
  • Utilize effective dispatching logic to prioritize tasks, and dispatch assignments to the appropriate personnel in order of availability.
  • Type while listening and speaking on the telephone. Exhibit excellent telephone etiquette and listening skills.
  • Notify supervisor or managers of potential situations and unreasonable response times. Ensure compliance with policies and procedures for departmental operations.
  • Process outbound work assignments via computer software program
  • Possess working knowledge of modern office practices and procedures
  • Answer incoming calls, faxes, orders and emails for service
  • Provide excellent customer service, including issue resolution or de-escalation of crisis / issues.
  • Continuously monitors response times and. alerts supervisor if response time are longer than departmental standards.
  • Direct the activity of the EVS and transporters, ensuring timely completion of tasks; follow-up on issues related to service and operations.
  • Demonstrate personal computer literacy and basic knowledge of Microsoft office.
  • Actively engage in process improvement and quality projects. Identify problems, conduct research, resolve or make recommendations to supervisor.
  • Document and file transactions, issues and customer comments as defined
  • Work independently with computers, various software programs, 3-line digital phone systems, alpha numeric paging systems
  • Receive telephone requests and transmit alpha pages in rapid succession. Display good communication skills. Maintain professionalism at all times.

TECHNICAL CAPABILITIES
Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.
We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families.
Core Accountabilities:
* Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance. * Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.* Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.* Team Interaction: Provides informal guidance and support to less experienced team members.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
2 years
Education:
High School Diploma or GED
For a copy of the physical requirements of this position to determine if you can perform the duties with or without an accommodation or to request an accommodation, please contact VUMC Employee Relations at 615-343-4759 or .