Fleet Dispatcher Jobs

Why Choose a Career with the AAA The Auto Club Group (ACG)

You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about!

A day-in-the-life of a Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.

• Handle driver / customer escalations in accordance with established procedures
• Close service requests using company electronic dispatching system
• Provide explanations to customers and reports / document service issues
• Monitor dispatched calls and take action to resolve and correct service or other potential problems

• Assist coworkers and less-tenured dispatchers, as necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Ensure proper maintenance of tow trucks, service vehicles and equipment
• Accept payment from members / customers, when necessary
• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required

• Hourly rate $17.31

• Fully paid training
• $250 Quarterly Perfect Attendance bonus
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• Medical, dental and vision benefits

• Paid parental leave and adoption assistance
• Paid volunteer day annually
• 401k with employer match
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• Discounts, perks, rewards and much more
• AAA Membership

• Have a high school diploma or equivalent (GED)

• Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
• Prior experience managing and resolving customer issues
• Preparation of written communications (e.g. responding to customer inquiries)
• Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
• Have a basic understanding of geography and are able to provide directions

• Past experience working in a fast-paced environment
• Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills

• Call center environment experience
• Past experience dispatching calls
• Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
• Knowledge of policies and procedures (service benefits) relative to emergency road service

Work Environment

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

Interested in learning more? Apply Today!

www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.