Customer Service Representative / Dispatcher

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Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Job Duties:

• Verify accuracy of financial or transactional data.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Discuss goods or services information with customers or patrons.
• Coordinate operational activities.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Execute sales or other financial transactions.
• Provide notifications to customers or patrons.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Requirements:

• High School diploma Preferred
• 3 months to 1 year of Related Experience

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