Customer Service Specialist/Dispatcher

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Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Job Duties:

• Check to ensure that appropriate changes were made to resolve customers' problems.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Discuss goods or services information with customers or patrons.
• Solicit sales of new or additional services or products.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Review customer insurance information.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Order tests that could determine the causes of product malfunctions.

Requirements:

• 3 months to 1 year of Related Experience
• High School diploma Preferred

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