Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Emergency Medical Dispatcher Jobs
Recruited by The Medical Center at Bowling Green 8 months ago Address , Bowling Green
Dispatcher Support Services Jobs
Recruited by Vanderbilt University Medical Center 8 months ago Address , Nashville
Footwear Design Intern, Performance Running 1/9/24 Start Date (1 Year, Lawrence Ma)
Recruited by New Balance 8 months ago Address , Lawrence, 01843
Dispatcher For Non Emergency Medical Transportation (Nemt)
Recruited by AVI Transportation 8 months ago Address , Miami, 33101 $15 - $20 an hour
Ems Dispatcher, Emergency - Part Time
Recruited by Hackensack Meridian Health 9 months ago Address , Edison, 08817, Nj
Floorhand 1 Jobs
Recruited by Key Energy Services 9 months ago Address , Williston, 58801, Nd
Emergency Management Administrator 1 - 06012023-46561
Recruited by State of Tennessee 11 months ago Address , Nashville, 37243, Tn $59,700 - $89,496 a year
Emergency Services Dispatcher Jobs
Recruited by Purdue University 11 months ago Address , West Lafayette, 47906, In
1:1 Arts Mentor Jobs
Recruited by Leaders of Tomorrow Youth Center 11 months ago Address , Owings Mills, 21117, Md
Intermittent Exhibition Preparator Jobs
Recruited by The Ohio State University 1 year ago Address Columbus, OH, United States
Frentista Caixa Jobs
Recruited by GPA 1 year ago Address Diadema, São Paulo, Brazil
Biostatistician 1 Jobs
Recruited by University of Miami 1 year ago Address , Miami, Fl
Communications Dispatcher Jobs
Recruited by Delaware County, Ohio 1 year ago Address Delaware, OH, United States
Emergency Communciation Dispatcher 1, Fop
Recruited by University of Cincinnati 1 year ago Address , Cincinnati, 45219, Oh

9-1-1 Emergency Communications Dispatcher Trainee

Company

City of Portland, OR
Address , Portland, 97266, Or
Employment type FULL_TIME
Salary $28.88 - $35.22 an hour
Expires 2023-06-17
Posted at 1 year ago
Job Description
The Position


Are you ready for work that is both challenging and meaningful?
Join the dynamic environment of a 9-1-1 call center and contribute to the community safety of the Portland metro area!
About the position:
Bring your enthusiasm for serving the community to the Bureau of Emergency Communications (BOEC) as an Emergency Communications Dispatcher Trainee (EC Dispatcher Trainee). EC Dispatcher Trainees receive paid training that will provide you with the skills needed to answer 9-1-1/non-emergency calls and dispatch police, fire, medical and mental health responders. No previous experience is expected nor required. The work of 9-1-1 is fast-paced and rewarding but often performed under stressful demands for speed and accuracy. We routinely assess our employees’ work, providing feedback and training to ensure that we are delivering quality service to the public and to our partner agencies.

If you have previous experience working in this position at a 9-1-1 center within the last year, please apply HERE.

Our full-time paid training program includes:
  • Assigned experienced coaches to guide you while taking live calls and dispatching responders
  • Simulation exercises, study and practice time
  • Daily performance feedback to track your progress
  • Classroom learning with hands-on computer training
To be successful in the program, you must demonstrate critical thinking skills during quickly changing situations; an ability to use required computer, radio and phone systems; and the skill to communicate with the public and responders in emergency situations.
Training Pay Scale

Starting Pay
$28.88

12 Months
$31.85

18 Months
$33.42

Training Completion
$35.22

Emergency Communications Dispatch Trainees who successfully complete training will promote to Senior Dispatchers.
Schedule/Work Environment: Experienced employees are required to work independently with minimal supervision and may assist in training new employees. Typical schedules for experienced employees are four 10-hour work days. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Employees are not required to report to work on their days off.
This classification is represented by Portland Police Association (PPA). To view this labor agreement, please click here.
***Learn more & ask questions at our optional informational sessions! Dates & Times listed below. ***

City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here.

Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, healthcare flexible and/or dependent care spending accounts, Carrot Fertility, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.
The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here.

COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.

Work Location
This position cannot be filled in a remote status. Employees report to a city work location.

To Qualify

Applicants must provide details in their supplemental question responses that demonstrate how their education, training and/or experience, meets each of the following minimum qualifications:

  • Type 40 Net Words Per Minute (wpm).
  • Possess a high school diploma or equivalent.
  • Candidates must be at least 18 years old at time of hire.
  • Meet all the requirements indicated in the supplemental questions.
Applicants must also possess:
  • Ability to pass an in-depth background investigation through the Criminal Justice Information Services System.
  • Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by the date of hire

The Recruitment Process

The recruitment process will consist of of the following steps:

Step 1: Application: When you submit your application, please provide thorough and complete answers to the essay questions listed on the application. We use these supplemental questions, instead of a resume or cover letter, to get to know you. The answers you provide will be evaluated in the interview process. Therefore, please take your time to provide a thorough answer.
Step 2: Typing Test: Those who pass the minimum qualifications mentioned above will be emailed a link and instructions to complete a typing test. We use an online program, Typing Test Pro, which sends us the results automatically. To pass, you must have a typing speed of at least 40 words per minute with 90% accuracy. You will get four (4) chances to pass.
Step 3: CritiCall Test: Those who pass the typing test will be emailed a testing link and instructions to complete the CritiCall test. This is an online test where we look for underlying skills and abilities important for the work. The test involves components such as multitasking, memorization, and reading comprehension.
Step 5: Pass/Fail Oral Interviews: Everyone who passes the CritiCall test will have a chance to meet with an interview panel which includes an emergency communications dispatcher and a supervisor. We conduct two (2) rounds of interviews . During the first interview, questions will be provided 30 minutes prior to the interview itself. Most people who interview for this job have no experience with 9-1-1. The second interview is an opportunity for our training manager and training supervisor to learn more about you. This is also your opportunity to ask questions about what the job is like.
Step 6: Conditional Offer & Background Checks: All candidates who pass first and second interviews are given a conditional offer. The final offer of employment is based on passing a background/reference check, a psychological assessment, a drug screening and vision/hearing tests.

Recruitment Activity Schedule
  • Backgrounds begins: Week of July 31, 2023
  • 2nd Interview: July 11 - 13, 2023
  • Typing Test: May 10 - 18, 2023
  • Backgrounds completed by: Week of October 9, 2023
  • CritiCall Test: May 24 - June 2, 2023
  • Start Date: December 11, 2023
  • Psychological Assessments: October 23 - 26, 2023
  • Recruitment Closes: May 8, 2023
  • Eligible List Established/Notices Sent: Week of June 12, 2023
  • 1st Interview: June 20 - 23, 2023
  • Recruitment Opens: April 17, 2023
**Timeline is approximate and subject to change without notice**
Application Instructions

Applicants must submit responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:
  • Your responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  • Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for this position.
  • If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to this position.
All completed applications for this position must be submitted no later than the closing date and time of this recruitment. E-mailed and/or faxed applications will not be accepted.

Additional Information

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.
Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement or starting in April 2023 you are invited to attend the Question and Answers session. If you prefer to attend a virtual class, they are also available once a month.
Contact Information:
Tamela Ressler, Senior Recruiter
Bureau of Human Resources
[email protected]
(503) 865-6938


-
We are offering multiple informational sessions! Please note: Informational sessions are not required but are a great opportunity to learn more about the position and ask questions.
Tuesday April 18, 2023 6:00 PM-7:00 PM - Join Zoom Meeting https://us06web.zoom.us/j/81926238766
Monday April 24 2023 from 6PM-7PM In Person at the Woodstock Library
6008 SE 49th Ave, Portland, OR 97206

Wednesday May 3, 2023 7:00-8:00 PM - Join Zoom Meeting https://us06web.zoom.us/j/81926238766

An Equal Opportunity/Affirmative Action Employer

Return to the top.