Customer Service Representative/Dispatcher

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Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Job Duties:

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Calculate costs of goods or services.
• Respond to customer problems or complaints.
• Solicit sales of new or additional services or products.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promote products, services, or programs.

Requirements:

• 3 months to 1 year of Related Experience
• High School diploma Preferred

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