Emergency Services Dispatcher Jobs

Job Summary

The successful candidate for the dispatcher position will be responsible for receiving and prioritizing information and request for police, fire, medical, or university services assistance and to disseminate the information or requests efficiently and appropriately. Dispatchers retrieve, process and enter sensitive and confidential information from multiple electronic sources and therefore are responsible for maintaining professional standards of confidentiality to meet security regulations. This position requires the ability to perform multiple tasks simultaneously, and to complete them correctly and effectively. Dispatchers must have effective oral and written communication skills as well as excellent listening skills in order to handle requests for service from phone calls, coworkers and the general public. Dispatchers also serve as a back-up emergency services activator for all other agencies and are responsible for activating the Purdue University emergency Alert notification.

Required:

• Cognitive map reading ability and the ability to perform multiple tasks in a proficient manner
• Ability to handle highly confidential information, using discretion at all times and work effectively under stressful situations
• Ability to be assertive when needed
• Must have a good working knowledge and a high level of proficiency with Windows based operations such as Microsoft Word, Excel and Outlook
• Must act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base
• Ability to work a flexible schedule – including night shift
• Must have excellent oral and written communication skills
• Must have a demonstrated consistent use of good judgment
• Ability to obtain and hold certification in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC), Criminal Justice Information Security Regulations (CJIS) and Emergency Medical Dispatch (EMD)
• High school diploma/GED
• Ability to type with a high level of accuracy
• Three years of experience in any of the following: strong computer use with a variety of software, customer service experience, and/or public safety experience (EMT, Fire Department, etc.)
• Ability to lift and carry up to 10 lbs. frequently, and up to 20 lbs. occasionally
• Ability to work independently as well as in team environment
• Excellent listening and comprehension skills
• Ability to work in a fast paced environment with the ability to multi-task several job responsible at one time

Preferred:

• Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems
• Previous experience with public safety and customer service

Additional Information:

• FLSA: Non-Exempt (Eligible For Overtime)
• Retirement Eligibility: Non-exempt defined Contribution Plan
• All qualifying applicants WHO ARE INVITED TO PARTICIPATE MUST be available for the written exam. The exam date is not yet determined for the next hiring process. We will notify you with details on the next written exam testing date if you are to participate. Notifications will be sent via email address listed in your completed online application. Applicants who pass the written exam and move forward in the process will be interviewed shortly afterwards.
• Purdue will not sponsor an employment authorization for this position
• Learn more about Purdue's Benefit Summary
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
• A Background Check will be required for employment in this position
• Overtime on an as needed basis; including weekends and at times with minimal notice
• All new hires will be expected to follow Protect Purdue Guidelines
• This posting represents one full-time vacancy with rotating twelve hour shifts that may include days, nights and weekends