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Director Of Ime Services
Company | Ethos |
Address | Rio Grande City, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-08-13 |
Posted at | 9 months ago |
Position Overview
- Oversee the quality assurance review of peer review reports, correspondences, addendums, or supplemental reviews.
- Assists in promoting and furthering the objectives of the IME Division.
- Enforce best practices for the scheduling team and adhere to turn around time expectations for the team.
- Adhere to Ethos Policies and Procedures and as appropriate to job functions.
- Work closely with IT on system enhancements to increase overall efficiencies.
- Meeting clients with sales and calls with clients
- Provide ongoing training to the IME Department
- Stewardship Meetings
- Assists in resolution of customer complaints and quality assurance issues as needed.
- Reviews Intake process for accuracy and timely completion of assignments.
- Oversee the review of injury and claim information to select the appropriate physician for the exam or record review.
- Oversee IME Network Building Team and Provider Quality Compliance
- Adhere to all deadlines and state statutes.
- Performs other related duties incidental to the work described herein.
- Maintains confidentiality and security in all aspects of performance.
- Evaluate TAT of scheduling exams and notifying all pertinent parties.
- Provides customer service functions including but not limited to:
- Associate or bachelor's degree preferred.
- 3+ years of customer service experience.
- Healthcare or medical administrative experience preferred.
- 5+ years of IME scheduling experience.
- Excellent interpersonal skills.
- Strong organizational skills.
- Strong oral and written communication skills.
- Excellent customer service skills.
- Discretion and confidentiality.
- Computer knowledge required, including Microsoft Office products.
- Able to perform as part of a team.
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