Director Of Ime Services

Position Overview

The Director of IME Services is responsible for overseeing the handling and coordinating all functions of the IME Department including all staff and budgetary requirements.

Roles And Responsibilities

• Reviews Intake process for accuracy and timely completion of assignments.
• Work closely with IT on system enhancements to increase overall efficiencies.
• Maintains confidentiality and security in all aspects of performance.
• Performs other related duties incidental to the work described herein.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• Stewardship Meetings
• Provide ongoing training to the IME Department
• Meeting clients with sales and calls with clients
• Provides customer service functions including but not limited to:
• Oversee IME Network Building Team and Provider Quality Compliance
• Adhere to Ethos Policies and Procedures and as appropriate to job functions.
• Evaluate TAT of scheduling exams and notifying all pertinent parties.
• Oversee the quality assurance review of peer review reports, correspondences, addendums, or supplemental reviews.
• Oversee the review of injury and claim information to select the appropriate physician for the exam or record review.
• Enforce best practices for the scheduling team and adhere to turn around time expectations for the team.
• Assists in promoting and furthering the objectives of the IME Division.
• Adhere to all deadlines and state statutes.

Qualifications

Education

• Associate or bachelor's degree preferred.

Experience

• Healthcare or medical administrative experience preferred.
• 3+ years of customer service experience.
• 5+ years of IME scheduling experience.

Skills/Knowledge

• Strong oral and written communication skills.
• Strong organizational skills.
• Computer knowledge required, including Microsoft Office products.
• Excellent customer service skills.
• Able to perform as part of a team.
• Excellent interpersonal skills.
• Discretion and confidentiality.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.

Job Posted by ApplicantPro