Sr. Manager, Veteran & Military Student Services

Weekly Work Hours

40

Compensation Range

Staff Range N06

Salary Minimum

$65,000.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Job Summary

The Senior Manager of Veterans is responsible for the campus level programming and is responsible for the overall management and operation of the Veteran and Military Student Program. The Senior Manager provides accurate information regarding educational benefits, coordinates College functions related to veterans, confers with veterans and their dependents, oversees an active outreach and recruitment program for active military and veteran students, and publicizes services offered. The Senior Manager provides strategic direction in designing programs and interventions to improve the academic success and graduation rates of Veterans at Dallas College. The Senior Manager provides administrative oversight of the program including fiscal management, resource development, and advising and coordinating related support.

Required Knowledge, Skills And Abilities

• Ability to work effectively with ethnic, cultural, and socially and economically diverse student populations
• An understanding of contemporary issues in higher education is required through professional development activities
• Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition
• Experience bridging the gap between theory and practice for the benefit of students from severely underrepresented populations in higher education
• Ability to maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
• Employ and deploy data-informed and results oriented initiatives
• Experience writing and leading federal grants, experience specifically with leading college access and TRIO programs within a community college environment.
• Excellent time management, and organizational and problem-solving skills
• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to enhance student success units within the institution and with accrediting bodies
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements
• Knowledge and understanding of student development theory and programs; knowledge of student due process policies/procedures; knowledge and understanding of the current issues and trends in student affairs and student development
• Ability to identify, address, and collaborate with other academic leaders on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage
• Highly collaborative leader with experience in a comparably diverse and complex college/university with a proven track record of enhancing quality, excellence, institutional diversity, equity and inclusion, and student success
• An appreciation of shared governance and evidence of strong ability to work effectively and collaboratively with administration, faculty, students, staff, and other constituent groups and partners, both within and outside a college or university with diverse academic, socioeconomic, cultural, and ethnic backgrounds
• Experience leading or managing major change initiatives
• Knowledge of the history and culture of underrepresented populations in the United States and experience working with male students of color

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Experience supervising staff.
• Demonstrable administrative and leadership experience.
• Current and valid Texas driver’s license required.
• Experience managing budgets.
• Bachelors required. Official transcripts required.
• Excellent interpersonal relations skills.
• Experience working with and leading diverse student and staff populations.
• ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.

Key Responsibilities

• Establishes rapport with students, faculty, staff, and community groups that acknowledges difference while appreciating diversity and supports the College’s strategic plan.
• Responsible for ensuring that all programs and activities comply with university, state, and federal regulations.
• Designs and establishes a comprehensive academic intervention and success program designed to increase the success and retention rates of men of color by which providing one-on-one support services and connecting students to various campus resources.
• Provide assistance working on assigned projects and provides updates on project.
• Serves as a subject matter expert and a liaison to various offices and programs about
• Performs other duties as assigned.
• Coordinates and facilitates interactive workshops that promote experiential learning.
• Completes required Dallas College Professional Development training hours per academic year.
• Formulates and administers the annual operating budget. With appropriate approval, may procure agreements for materials and services.
• Provides in-services training and facilitates meetings, workshops, and seminars for the purpose of identifying issues, developing recommendations, and supporting staff. Serves as a resource to staff, faculty, students, and campus community on student engagement and activities.
• Assist with the academic and student support planning to prospective and current students utilizing resources provided by Dallas College, community organizations and other colleges and universities.
• Interviews, hires, trains, and evaluates staff to ensure adequate staffing within budget.
• Responsible for developing and maintaining partnerships throughout the College. Oversees communications, promotions, and public relations for the department in order to achieve departmental goals and objectives.
• Facilitate an advisory council and communication network to review the needs of veteran students of color while maintaining collaboration to enhances support services.
• Establishes the direction, goals, implementation strategy and policies of the department.
• Ensures compliance with FERPA and associated policies that protects the privacy and confidentiality of student and employee information.
• Works collaboratively with college and community partners to enhance the recruitment, development, enrichment, inclusion, retention, and student experience for veterans.
• Develops, administers, and analyzes continuous assessment of programs. Prepares and evaluates statistical, analytical, and narrative reports to be used for decision making and program improvement.
• Provides overall coordination of the Veteran’s Service Center by addressing higher education needs of active military service members, veterans, and their dependents.
• Establish a positive and inviting environment for the veteran and military community.
• Department records in compliance with Dallas College policies, state and federal regulations. Review various data associated with veteran students including enrollment, registration, academic standing, types of benefits used and other related administrative data.
• Implementation and leverage technology platforms such as Salesforce, Navigator, and Pieces to support the student care network.
• Directs and supervises the efforts of staff, sets performance standards and accountability.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Applications Deadline

June 29, 2023