Director Of Front Office Operations Jobs

Alert management of potentially serious issues.

Manage all aspects of Front Desk operations for assigned shift.

Will serve as “manager on duty” as required.

Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.

Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.

Must have experience in all Microsoft Office and industry relevant Front Office systems.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Supporting Management of Front Desk Team

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

3 years of related work experience, or a combination of education and experience required.

Experience with axiUm and dental terminology preferred.

Should possess excellent written and verbal communication, and interpersonal skills preferred.

Hire, assign, and supervise activities of all staff. Control and monitor support staff patterns and expenditures.

Develop performance goals, monitor performance and coordinate training efforts for staff. Initiate related personnel actions.

Review and authorize program expenditures, including; payroll, purchase orders, requisitions, petty cash vouchers, telecommunication and ISD requests.

Experience completing administrative tasks, to include, reporting, budgeting, project management, etc

Oversee day-to-day hotel operations within the Front Desk, Bellman/Valet, Night Auditors, Housekeeping, and Experience Manager.

Act as a business partner to the finance team and an operational partner to the engineering team.

Bachelor’s Degree in Hospitality or equivalent experience

???????Five years’ operating experience in a hotel rooms department.

Experience in maintaining state and federal health and safety regulations

Bachelor Degree in Hospitality Management or equivalent work experience

Three years’ Front Office experience in a managerial position at an ultra-luxury hotel, preferably in a union environment

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops Assistant Front Office Managers through defined Key Performance Objectives and established Personal Develop Plans

Experience in implementing and driving programs and procedures within a team.

Thorough knowledge of Hotel Operations, Hotel Services, Hotel’s policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office Application.

Previous Front Office management experience is required.

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Ensure sign off of all Service Standards by Position competencies for Rooms division managers.

Motivate, coach, counsel and discipline all assigned personnel according to hotel standards.

Develop employee morale and ensure training of Rooms Division personnel.

Knowledge of computer programs utilized in property management, Ie: Opera, Medallia

Specific Job Knowledge, Skills and Abilities:

Education: Bachelor Degree in Hospitality Management or related field

Experience: Minimum four years hotel operations management experience as a Division Head

Evaluates individual Manager performance, determining improvement and training needs and advancement requirements

Is polite, friendly, and helpful to all guests, management and fellow employees

Previous Front Office management experience is required.

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Ensure sign off of all Service Standards by Position competencies for Rooms division managers.

Motivate, coach, counsel and discipline all assigned personnel according to hotel standards.

Develop employee morale and ensure training of Rooms Division personnel.

Previous Front Office management experience is required.

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Ensure sign off of all Service Standards by Position competencies for Rooms division managers.

Motivate, coach, counsel and discipline all assigned personnel according to hotel standards.

Develop employee morale and ensure training of Rooms Division personnel.

Bachelor’s Degree in Management, Hotel Administration, Business or related field

Ensure staff uses guest interaction skills

Use mathematical skills to interpret financial information and prepare budgets

Reports To: General Manager, Director of Rooms

Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit

Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development

Perform other duties as requested by management.

Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Monitor Scores and Reviews from 3rd-Parties and GSS and action said reviews accordingly

Excellent project management and organizational skills

Minimum three years of healthcare experience required

Create and improve standardized workflows across multiple site locations

Effectively communicate and lead change in a matrix organization

Teach, coach, present and facilitate at all levels of the organization from the individual practice level to executive leadership

Competitive compensation with ability to earn performance-based incentives

Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience.

A post-secondary diploma or degree would be a plus.

Excels at communication, both verbal and written.

Is flexible and willing to meet the demands of a 24-hour operation.

Designed by Nature work environment.

Health & Wellness- Competitive Medical, Dental & Vision, and EAP program

Specific brand experience/OnQ (PMS - property management) Certification (as defined by property) 500+ room experience and/or previous director level experience preferred.

Now offering Daily Pay! Ask your Recruiter for more details

Participates in the Property Manager on Duty program.

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Specific brand experience/OnQ (PMS - property management) Certification (as defined by property) 500+ room experience and/or previous director level experience preferred.

Now offering Daily Pay! Ask your Recruiter for more details

Participates in the Property Manager on Duty program.

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Bachelor’s degree, higher education qualification or equivalent in Hotel Administration, Hospitality, or Business Administration.

Directing everyday front office activities while developing and coaching your team to deliver next-level guest experiences.

Providing guests with all the information they need to enjoy a truly memorable experience.

Lead a passionate Guest Services team that aims to provide exceptional guest experiences, while performing within financial guidelines.

Experience with Opera and Microsoft Office Suite is preferred.

Creating the perfect working environment for your team to thrive and driving collaboration between departments

Minimum two to three years Front office or guest services management with at least one year supervisory experience

Experience with hotel property management systems. Opera preferred.

A Bachelors degree in hospitality management and/or business is preferred but not required

Excellent and demonstrated communication skills: written and verbal

Outstanding and proven guest service skills

Ability to work weekends, evenings, holidays as necessary, required

Bachelor Degree in Hospitality Management or related field or equivalent experience

Minimum five years hotel operations management experience

Knowledge of computer programs used in property management

Assists with the development and management of repeat guest and VIP service programs

Is polite, friendly, and helpful to guests, management and fellow employees

Extensive knowledge of all hotel departments. Excellent communication skills – oral and written