Director Of Field Operations

Intro
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.
So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.
Responsibilities
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live in a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Position Summary:
Responsible for leading the business unit's growth strategy with focus on data driven risk reduction solutions to advance a national client service model.
Key Responsibilities:

• Establishing defined service offerings; Building carrier partnerships and providing pathway for risk control staff to deliver the most appropriate level of service for our Clients.
• Primarily passionate about integration of national model advancing new business and client relationships, leveraging geographic footprint, and providing industry expertise with analytics to drive business results.
• Partners with Divisional, Regional and Branch leadership to deliver products and services through Gallagher's Core 360 service model to reduce customer loss, improve profitability and differentiate AJG in the marketplace.
• Establishes alignment with division, niche and leadership staffing, financial and operating models, facilitating resource deployment for growth, retention and client solutions.
• Maintains senior relationships to assist in solving client needs and issues to make our Clients as attractive as possible to Carriers.
• Utilizes talent management strategies to meet or exceed operations goals and defined performance metrics.
• Provides direct leadership to the Risk Control Talent, which includes all aspects of talent acquisition, development, engagement, etc.
• Proactively supervising and measurement of teams performance against established service levels, processes, procedures, etc. Identifies, facilitates, leads, and/or participates in projects to continually improve services, which includes projects and initiatives with a National and Global scope; drives National best practices.

Qualifications
Required:

• Proven track record to develop high performing employees and teams, while achieving desired results.
• Prior experience designing and implementing efficiency and Risk Control & Safety Services improvements. Strong communicator at all levels.
• Ability to travel and work beyond normally scheduled workweek as necessary.
• Bachelor's degree with 10+ years’ experience as a safety/risk/loss control consultant in the insurance broker or carrier environments, or as a safety technician/manager in private industry.
• Solid understanding of federal and state safety codes and standards including OSHA, EPA, and/or DOT requirements.

Desired:

• 5+ years’ experience managing a team preferred.
• Certified Safety Professional (CSP).
• Bachelor’s Degree/Master’s Degree in Occupational or Industrial Safety, Fire Protection, Risk Management and the following certifications preferred: Associate in Risk Management (ARM), Associate in Safety Professional (ASP),

Work Traits:

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Role model for achieving performance standards and champion of Gallagher’s shared values.
• Balances the outstanding needs of our clients while maximizing operational efficiency.

U.S. Eligibility Requirements:

• Interested candidates must submit an application and resume/CV online to be considered
• Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Must be 18 years of age or older or must demonstrate legal capacity to enter a contract
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

Additional Information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.