Associate Director, Field Sales Operations (Remote)

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.
As an important member of the Field Effectiveness team, the Associate Director of Field Sales Operations will be responsible to support the Sales Leadership team in achieving key business objectives and sales operations support. Key job duties include planning, coordinating, and managing sales team operational support, escalation point for sales team operational needs, and serves as business liaison to Sales, Marketing and Operational functions in the implementation of new initiatives and ongoing support of the sales team to ensure field adoption and performance.
Your responsibilities include, but are not limited to:

• Create and manage processes to streamline workflow, adapts to continuous changes, prioritizes tasks, and stays ahead of the planning process.
• Lead or co-lead special initiatives and projects to drive key business results (through strong project planning and management)This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.
• Support Head of Sales/RDs with weekly/monthly sales leadership calls, implementation of field initiatives, communication of field force performance, contest rollout, IC attestation/training, vacancy management, compliance, sample management, etc.
• Proactively monitor business performance and execution; identify is-sues/opportunities and recommend solutions/course correction tactics as needed
• Ensure stakeholder alignment across field leadership in implementing and tracking field-driven initiatives
• Deliver franchise-specific communications as it relates to field personnel guidance, policy changes, sales operations tasks, sales bulletins, etc. as determined by franchise sales leadership.
• Work with key business partners across functions to ensure appropriate support levels
• Assist in coordination and support the field force in the execution of projects related to sales operations such as targeting updates / CP&T, sales reporting platforms, and logistic coordination of Regional/National Sales Meetings including launch meetings and business review meetings
• Serve as escalation point from field sales teams, if the designated help desk/field inquiry process is not satisfying field needs and agreed turn-around-times, or common field issues are identified that needs resolution by Comm Ops/other delivery teams.
• Serve as liaison to the operational functional delivery teams for escalation of support needs, new projects, or new process recommendations to ensure field satisfaction and performance for the franchise.

The pay range for this position at commencement of employment is expected to be between $144,00 and $216,000 year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Minimum Requirements
What you’ll bring to the role:

• Demonstrates strong competencies and experience in operations, execution and project management
• 5+ years plus of pharmaceutical commercial sales related experience
• Bachelor's Degree

Preferred requirements:

• Knowledge of internal organizational process and procedures
• Proven track record of developing and managing multiple tasks
• Uses diverse and varied approaches to persuade, negotiate and influence operational decisions
• Strong analytical skills and critical thinking to diagnosis business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
• 2+ years sales management experience
• Experienced in establishing and cultivating relationships; able to collaborate effectively with key stakeholders and partners across the organization
• Excellent business/commercial acumen needed; demonstrates ability to self-start, initiate and to deal with ambiguities
• Ability to work effectively as an individual contributor and in a team structure; maintain strong cross-functional ties with key business partners

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Division
Innovative Medicine US
Business Unit
CUSTOMER ENGAGEMENT
Country
USA
Work Location
East Hanover, NJ
Company/Legal Entity
Novartis Pharmaceuticals
Functional Area
Sales
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
No