Director Of Field Operations

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world! Starship Technologies is looking for a strategic, action-oriented, and data-drivenDirector for Field Operations in the US. You will be responsible for high-priority strategic projects driving capacity, quality, and productivity for our various field team members, customers, and merchants.

This role reports to the SVP of Manufacturing, Supply Chain, Field and Service Operations and collaborates with a broad range of key stakeholders including Finance and Business Analytics, Marketing, Sales, Product, Technology, Support, and Operations teams.

• Partner with the Talent Acquisition and People teams to recruit, retain, and develop Operations team members.
• Lead a team and create an inspiring and empowered work environment for team members to thrive by defining clear career paths and identifying individual growth opportunities.
• Scaling the teams to meet our growing business needs, including forecasting, hiring, and training.
• Implement a culture of continuous improvement including standards definitions, audits, and feedback gathering to drive seasonal business cycles.
• Define and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of Starships operations to provide a quality service and support the business’ growth goals.
• You and your team will manage the entire launch phase including field relationships with campus staff, food service merchants and providers, facilities, hiring, training, logistics, and robot infrastructure.
• Liaise with other departments, including engineering, product, mapping, support, and logistics to ensure we offer a smooth, high-quality service to our customers, and effectively transfer information to other teams where their work can drive improved system effectiveness.
• Identify patterns and problem areas, and implement effective solutions to constantly be driving increased efficiency, productivity, and quality.
• Develop, communicate, and execute complex cross-functional initiatives aimed at delivering best-in-industry service for our customer, merchants, and US field operations teams.
• Analyze and enhance our operational procedures, workflows, and systems.
• Responsible for establishing and deploying company field operations policies, processes, and procedure with an emphasis on budget management, service quality, and onsite performance metrics.
• Work with cross-functional teams to design and implement business initiatives and workflow changes, including communications and appropriate launch plans for stakeholders involved.
• Bringing order to a dynamic environment with short timelines while working under tight deadlines, and not being afraid of going out into the field on the ground level.
• Be a culture carrier. Create a fun, inclusive, and safe workplace for employees at each of our sites.

• 7+ years of experience in an operational role, building and developing diverse teams, optimizing processes, and delivering business goals ideally at an early stage & high growth company.
• Previous experience in a tech industry or military background is preferred.
• Demonstrated project and budget management skills.
• Experience motivating teams both through in-person and remote management.
• Must reside on the East Coast of the US.
• Multi-team management experience.
• 5-10 years supervisory experience in operations or related fields.
• Proven ability to execute and track record of getting projects across the finish line successfully.
• The flexibility and adaptability to work with different aspects of a business in a fast-paced, growing startup environment.
• People management experience and proven ability to deliver outstanding results through others.
• Some travel--up to 50% is expected and dependent on launch schedules and how quickly you can build out and scale your teams.
• Proven track record as a team leader with an understanding of people and process management practices.
• Previous P&L responsibility preferred.

• Excellent organizational skills, attention to detail, and an ability to think at a systems level; you embrace pressure and love the constant urgency needed to solve unique problems.
• Effective and inspiring leader that people naturally follow and rally behind.
• Data-driven mindset, strong business judgment, and proven ability to perform analysis, draw key insights, and comfortable with setting targets and managing operational metrics.
• A strong understanding of real-time marketplaces (supply and demand economics).
• Exceptional communicator, both with peers and cross-functional teams and external partners.
• Goal focus with a strong bias toward action.
• Skill in working with stakeholders to anticipate their needs, find the best way to answer a question or solve a problem, and proactively communicate project status.
• Bachelor’s degree in engineering, operations management, or a related field.
• Understanding of the big picture of things and the ability to think at systems and company wide scale.
• Comfort with project management methodologies, including scoping, planning, executing, and closing projects.

• All the benefits of working for a scale-up, such as talented colleagues from across the globe, flexible working time, company events, competitive salary, including an employee stock option plan.
• Unlimited Vacation
• To work on self-driving delivery robot technology on a uniquely large scale, creating history and making things happen!
• A chance to help shape the direction and growth of the company.
• 100% paid healthcare benefits

• Starship is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion within our workforce and communities.

Ready to join our Starship fleet? Apply today!

Check out our website to find out more about us:

https://www.starship.xyz